Rolex

Curated service providers experienced with Rolex.

Family-owned Los Angeles watch retailer, founded as a repair business in 1913, and an authorized service location for Baume & Mercier, Breitling and Montblanc.

Family-run watch repair shop in Grand Central Terminal since 1952, with its own workshop and authorized service for Jaeger-LeCoultre, IWC and Baume & Mercier.

Family-owned Washington, DC jeweler on Connecticut Avenue that Rolex lists as a service center; Patek Philippe watches are taken in for service by the brand.

Independent watch repair shop in downtown San Diego doing complete service and restoration on site, with walk-in and nationwide mail-in service.

Independent watch and clock repair by mail from Fort White, Florida: high-grade mechanical and vintage watches, plus antique clocks. Call first to ship.

One-watchmaker shop on Chicago's Jewelers Row, run by an AWCI Certified Master Watchmaker with 42+ years at the bench, servicing Swiss luxury brands.

AWCI CMW21 Certified

Belmont, New Hampshire shop specializing in mechanical watch and clock restoration, serving mail-in customers nationwide, with walk-in by appointment.

Rolex Watch Repair & Service

Rolex runs a network of Official Rolex Jewelers and Service Centers in more than 100 countries, and it matters which kind you walk into. Some service watches on site with watchmakers selected and trained by Rolex. Others are authorized to arrange servicing and send the watch on to Rolex's service network.

Rolex factory service

Rolex recommends a service approximately every 10 years, depending on the model and how it is worn. A service starts with an estimate. The movement is then fully dismantled, cleaned, reassembled and lubricated, seals are replaced, and accuracy and waterproofness are tested.

  • New watch guarantee: five years, international. It does not cover a watch materially modified with non-genuine Rolex parts.
  • Service guarantee: two years, international, on a serviced watch.

Independent Rolex service

An independent watchmaker can be a good choice for an out-of-guarantee or vintage Rolex, especially when you want original parts kept rather than replaced. Because the guarantee excludes watches modified with non-genuine parts, ask exactly where any replacement part comes from.

Before you ship, ask

  • Is this shop listed on rolex.com, and does it service Rolex watches on site, or is it authorized to arrange servicing, which means the watch goes to Rolex's service network? If it is sent on, does the quote add a fee on top of the service center's charge?
  • Will every replacement part be genuine Rolex?
  • For vintage pieces: will you keep the original dial, hands and bezel, and return any parts you replace?
  • Will I get a written estimate before work starts?

Providers on this page were researched against our Standard at the time they were listed and are rechecked periodically. Details can change between checks, so confirm terms, pricing and turnaround directly with the provider before sending your watch.

Sources: Rolex watch care FAQ, The Rolex servicing procedure, The Rolex guarantee.

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