Luminox Watch Repair & Service

A Luminox glows from self-powered tritium gas tubes in the hands, markers and bezel, which Luminox says glow for up to 25 years, at constant intensity for the first 10. US repairs go by mail through an online portal, and the battery and crystal fall outside the warranty.

Luminox factory service

Open a Return Merchandise Authorization on Luminox's service portal: identify the watch by order number, email or model number, describe the problem, and print a shipping label for the US Authorized Repair & Service Center. Luminox does not publish service prices or turnaround times, so ask for both.

• Warranty: 2 years from purchase, with proof of purchase from an authorized Luminox retailer. Watches bought on Luminox.com and registered get 1 more year.
• Covered: water resistance, unless the watch was mishandled or the glass, crown or pushers are damaged.
• Not covered: the battery, the crystal, and wear to the case, strap or bracelet.

Independent Luminox service

Because the battery is excluded, a battery change is a common job for a local watchmaker. Ask the shop to pressure-test water resistance afterward, since that is what a dive watch depends on. If an older watch glows dimmer, that is the tubes aging, and a battery change will not fix it.

Before you ship, ask

• Is my watch still under Luminox's warranty? If so, start a repair through Luminox first.
• Will you pressure-test water resistance after the battery change?
• Will you replace the gaskets when you open the case?
• Have you serviced this Luminox movement before?
• Are you authorized by Luminox for service, and where does that show on Luminox's own website?
• Will the work be done on site, or sent elsewhere? If it is sent on, where does it go, and does the quote add a fee on top of the service center's charge?

Providers on this page were researched against our Standard at the time they were listed and are rechecked periodically. Details can change between checks, so confirm terms, pricing and turnaround directly with the provider before sending your watch.

Sources: Luminox warranty and repair service, Luminox Light Technology.