Certina Watch Repair & Service

Certina, a Swiss brand in the Swatch Group, is built around its DS (Double Security) concept: a toughened case, a sapphire crystal and special seals. Restoring water resistance is part of every complete Certina service, and while the warranty runs, even a battery change belongs with Certina's network.

Certina factory service

Certina recommends a general service every three to four years, depending on the model, the climate and how you wear the watch, with regular water-resistance checks by an authorized Certina service agent.

• Warranty: 24 months from purchase, with a warranty certificate dated and stamped by an official Certina dealer.
• Complete service: includes restoring and checking water resistance, with a 24-month warranty on the work.
• Prices (published in Swiss francs only): CHF 200 for a two- or three-hand mechanical watch, CHF 120 for quartz.
• US service centers: Swatch Group US in Secaucus, New Jersey and Miami, Florida, both on 1-877-839-5224.

Independent Certina service

The warranty does not cover a watch handled by non-authorized persons, battery replacements included. Parts are the other limit: Certina does not sell individual replacement parts to customers, and the Swatch Group supplies spare parts only to repairers it authorizes, a practice the EU General Court upheld in 2017.

Many current Certina automatics use the Powermatic 80 movement, with up to 80 hours of power reserve. Before sending one to an independent, ask whether they have serviced it and can get its parts.

Before you ship, ask

• Is my watch still within the 24-month warranty? If so, use Certina's service centers first, even for a battery.
• Which movement is in my watch, and can you get genuine parts for it?
• Will you test water resistance after closing the case?
• Will I get a written estimate before work starts?
• Are you authorized by Certina for service, and where does that show on Certina's own website?
• Will the work be done on site, or sent elsewhere? If it is sent on, where does it go, and does the quote add a fee on top of the service center's charge?

Providers on this page were researched against our Standard at the time they were listed and are rechecked periodically. Details can change between checks, so confirm terms, pricing and turnaround directly with the provider before sending your watch.

Sources: Certina customer service, Certina service rates, Certina FAQ, Certina international warranty, Swatch Group US service center, Secaucus, Swatch Group US service center, Miami, Certina automatic movements, WatchPro on the EU spare-parts ruling.