Franck Muller Watch Repair & Service

Franck Muller services its watches in-house, and when a part is needed it can make one in its own component factory in Geneva, something an independent cannot do.

Franck Muller factory service

A master watchmaker removes and fully disassembles the movement, repairs or replaces parts by hand, and cleans and adjusts the balance wheel. Parts are hand-finished, the movement is lubricated, and the case and bracelet are hand-polished and cleaned. Then the watch is tested for up to 9 days.

• Warranty: 2 years on a complete service.
• How to request: Franck Muller's contact form.

Franck Muller does not publish a service interval or prices, so ask for both when you get in touch.

Independent Franck Muller service

If you consider an independent, ask which Franck Muller pieces they have serviced, and how they would source a part that only Franck Muller makes.

Before you ship, ask

• Have you serviced this Franck Muller model and movement before?
• How would you source a part that only Franck Muller produces?
• Will you polish the case? If you would rather keep the original finish, say so in writing.
• Will I get a written estimate before work starts?
• Are you authorized by Franck Muller for service, and where does that show on Franck Muller's own website?
• Will the work be done on site, or sent elsewhere? If it is sent on, where does it go, and does the quote add a fee on top of the service center's charge?

Providers on this page were researched against our Standard at the time they were listed and are rechecked periodically. Details can change between checks, so confirm terms, pricing and turnaround directly with the provider before sending your watch.

Sources: Franck Muller servicing.