MICHELE Watch Repair & Service

Current MICHELE watches run on Swiss quartz movements, and on many pieces the diamonds sit on the case and crystal. That shapes service: the movement is routine work, while the parts that carry the diamonds fall outside the warranty.

MICHELE factory service

MICHELE is owned by Fossil Group, and US repairs go through Fossil Group's online repair portal. You create a repair request, print a shipping label and send the watch to the service center, then receive a quote, pay online and track the repair.

• Interval: a service every 18 to 24 months.
• Warranty: 2 years from the original purchase date, covering the movement, hands and dial only. The battery, case, crystal, strap and bracelet are excluded.
• Out-of-warranty repairs: a 90-day warranty on parts. Fossil Group says it may use new, used or reconditioned parts.
• Customer care: 800-522-8463.

Every MICHELE is water resistant to at least 3 ATM (30 meters), but only watches rated 10 ATM or higher may be worn while swimming.

Independent MICHELE service

Battery changes, gasket replacement and water-resistance testing are routine work for a competent independent. Because the warranty excludes the case and crystal, an independent jeweler-watchmaker is a practical choice for that work. Ask whether they pressure-test water resistance after closing the case.

Before you ship, ask

• Is the problem with the movement, hands or dial, and is the watch still under its 2-year warranty? If so, use MICHELE's repair service first.
• Will you pressure-test water resistance after a battery change?
• For diamond or case work: have you worked on MICHELE cases before?
• Will I get a written estimate before work starts?
• Are you authorized by Michele for service, and where does that show on Michele's own website?
• Will the work be done on site, or sent elsewhere? If it is sent on, where does it go, and does the quote add a fee on top of the service center's charge?

Providers on this page were researched against our Standard at the time they were listed and are rechecked periodically. Details can change between checks, so confirm terms, pricing and turnaround directly with the provider before sending your watch.

Sources: MICHELE FAQs, MICHELE warranty and repairs, MICHELE at your service, MICHELE imprint, Fossil Group repair service, Fossil Group repair terms.