Rolex

Curated service providers experienced with Rolex.

Surreal Van Gogh-style painting of a swirling watch dial and movement

United Watch Services

Union Square independent watch repair shop servicing Rolex, Omega, Cartier, Patek Philippe and 20+ other luxury brands, with mail-in repair from all 50 states.

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Surreal Van Gogh-style painting of a swirling watch dial and movement

Sansom Watches

Pre-owned luxury watch dealer in Radnor, formerly on Philadelphia's Jewelers' Row, with in-house service for Rolex, Omega, Breitling and other Swiss watches.

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Oil painting close-up of a watch movement with an engraved bridge, gold gear train and tweezers

Precision Watches

Family-owned Lower Gwynedd jeweler north of Philadelphia, a Rolex Service Center whose own watchmakers carry out all repairs on site.

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Oil painting close-up of a watch movement with an engraved bridge, gold gear train and tweezers

Betteridge

Greenwich Avenue jeweler since 1897 and Official Rolex Jeweler and Service Center, with its own watch workshop; Montblanc and Tudor service too.

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Post-Impressionist painting of a bearded watchmaker with a loupe servicing a watch movement at a sunlit window bench

Brentwood Jewelry

Long-established Brentwood, Tennessee jeweler with a CW21-certified watchmaker; most repairs are done on site, others by a factory authorized service center.

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Oil painting close-up of a watch movement with an engraved bridge, gold gear train and tweezers

Stoll & Co.

Dayton, Ohio service center founded in 1982, with about 40 watchmakers and authorized service for brands including Baume & Mercier, IWC and Jaeger-LeCoultre.

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Surreal Van Gogh-style painting of a swirling watch dial and movement

Los Angeles Watchworks

Pasadena restoration and service workshop founded in 2016 by Beau Goorey and Eric Ku, focused on vintage Rolex and other high-grade vintage and modern watches.

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Rolex Watch Repair & Service

Rolex runs a network of Official Rolex Jewelers and Service Centers in more than 100 countries, and it matters which kind you walk into. Some service watches on site with watchmakers selected and trained by Rolex. Others are authorized to arrange servicing and send the watch on to Rolex's service network.

Rolex factory service

Rolex recommends a service approximately every 10 years, depending on the model and how it is worn. A service starts with an estimate. The movement is then fully dismantled, cleaned, reassembled and lubricated, seals are replaced, and accuracy and waterproofness are tested.

  • New watch guarantee: five years, international. It does not cover a watch materially modified with non-genuine Rolex parts.
  • Service guarantee: two years, international, on a serviced watch.

Independent Rolex service

An independent watchmaker can be a good choice for an out-of-guarantee or vintage Rolex, especially when you want original parts kept rather than replaced. Because the guarantee excludes watches modified with non-genuine parts, ask exactly where any replacement part comes from.

Before you ship, ask

  • Is this shop listed on rolex.com, and does it service Rolex watches on site, or is it authorized to arrange servicing, which means the watch goes to Rolex's service network? If it is sent on, does the quote add a fee on top of the service center's charge?
  • Will every replacement part be genuine Rolex?
  • For vintage pieces: will you keep the original dial, hands and bezel, and return any parts you replace?
  • Will I get a written estimate before work starts?

Providers on this page were researched against our Standard at the time they were listed and are rechecked periodically. Details can change between checks, so confirm terms, pricing and turnaround directly with the provider before sending your watch.

Sources: Rolex watch care FAQ, The Rolex servicing procedure, The Rolex guarantee.

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