Asheville watch shop in the Grove Arcade with two watchmakers and its own service center, taking watches in person or by mail.
Rolex
Curated service providers experienced with Rolex.
Winter Park, Florida watch shop that does all of its watch repair on site, listed by Breitling as a service center, for modern and vintage watches.
Downtown Waukesha, Wisconsin watch repair and restoration shop that does all its work on site, for modern and antique wristwatches and pocket watches.
Indianapolis jeweler with in-house watchmakers on East 86th Street; Rolex lists it as a service center and Breitling as a drop-off point.
Louisville jeweler of more than a century with in-house watchmakers and a mail-in repair service, listed by Rolex as a Rolex service center.
Portland, Maine store of Springer's Jewelers, family-owned since 1870, whose Rolex service workshop is at its Portsmouth, NH store.
Kansas City jeweler on the Country Club Plaza with its own watch workshop, a Rolex service center and a Patek Philippe authorized retailer.
Billings jeweler with an in-house watch repair specialist, and an Official Rolex Jeweler that takes Rolex and Tudor watches in for brand service.
Waxhaw, North Carolina independent watch repair shop for vintage and modern watches, including Rolex, Omega and TAG Heuer, by walk-in or mail.
Bromberg's store at The Summit in Birmingham, Alabama. Rolex lists Bromberg's as a Rolex service center, and it says Rolex work is done in its own workshops.
The 1916 Company store at Christiana Mall in Newark, Delaware, listed by Rolex as a service center and by Breitling as a drop-off point for service.
Coral Gables, Florida watch repair shop, open since 2005, that does its work in its own workshop, focused on Rolex and taking watches by mail worldwide.
Rolex Watch Repair & Service
Rolex runs a network of Official Rolex Jewelers and Service Centers in more than 100 countries, and it matters which kind you walk into. Some service watches on site with watchmakers selected and trained by Rolex. Others are authorized to arrange servicing and send the watch on to Rolex's service network.
Rolex factory service
Rolex recommends a service approximately every 10 years, depending on the model and how it is worn. A service starts with an estimate. The movement is then fully dismantled, cleaned, reassembled and lubricated, seals are replaced, and accuracy and waterproofness are tested.
- New watch guarantee: five years, international. It does not cover a watch materially modified with non-genuine Rolex parts.
- Service guarantee: two years, international, on a serviced watch.
Independent Rolex service
An independent watchmaker can be a good choice for an out-of-guarantee or vintage Rolex, especially when you want original parts kept rather than replaced. Because the guarantee excludes watches modified with non-genuine parts, ask exactly where any replacement part comes from.
Before you ship, ask
- Is this shop listed on rolex.com, and does it service Rolex watches on site, or is it authorized to arrange servicing, which means the watch goes to Rolex's service network? If it is sent on, does the quote add a fee on top of the service center's charge?
- Will every replacement part be genuine Rolex?
- For vintage pieces: will you keep the original dial, hands and bezel, and return any parts you replace?
- Will I get a written estimate before work starts?
Providers on this page were researched against our Standard at the time they were listed and are rechecked periodically. Details can change between checks, so confirm terms, pricing and turnaround directly with the provider before sending your watch.
Sources: Rolex watch care FAQ, The Rolex servicing procedure, The Rolex guarantee.