Bucherer store at The Shops at Wailea on Maui, an Official Rolex Retailer that takes Rolex and Tudor watches in for service by Rolex.
Rolex
Curated service providers experienced with Rolex.
Bucherer store at Whalers Village in Lahaina, Maui, taking Rolex, Tudor and Breitling watches in for service by each brand.
Gunderson's Jewelers' Omaha store at Heartwood Preserve, with onsite watch repair, listed by Rolex as an Official Rolex Retailer and Service Center.
Rolex boutique run by Bucherer in The Forum Shops at Caesars Palace, authorized by Rolex to arrange servicing for Rolex and Tudor watches.
Bucherer store at Fashion Centre at Pentagon City in Arlington, authorized to take Rolex, Tudor and Omega watches in for service by each brand.
Oklahoma City jeweler on North May Avenue that says all of its watch repair is done on site by its own watchmaker, from quartz to mechanical watches.
Arlington, Texas mail-in watch repair business run by watchmaker Bob Ridley, focused on vintage and mid-century Rolex.
Souderton, PA watch workshop since 1999, authorized for Baume & Mercier, IWC, Jaeger-LeCoultre and Montblanc service, with vintage restoration and mail-in.
Gainesville, Florida family watch workshop since 1968, servicing watches on site and listed by Baume & Mercier, IWC and Jaeger-LeCoultre for service.
Houston watch and jewelry shop on Westheimer Road that says it does all of its service in the store, including Rolex service priced by model.
Dallas watch dealer on Spring Valley Road, in business since 1971, that also offers watch service, restoration and repair for many Swiss brands.
Farmington Hills watch repair by appointment and by mail, run by third-generation watchmaker Rami J. Farhat, with pocket watches welcome.
Rolex Watch Repair & Service
Rolex runs a network of Official Rolex Jewelers and Service Centers in more than 100 countries, and it matters which kind you walk into. Some service watches on site with watchmakers selected and trained by Rolex. Others are authorized to arrange servicing and send the watch on to Rolex's service network.
Rolex factory service
Rolex recommends a service approximately every 10 years, depending on the model and how it is worn. A service starts with an estimate. The movement is then fully dismantled, cleaned, reassembled and lubricated, seals are replaced, and accuracy and waterproofness are tested.
- New watch guarantee: five years, international. It does not cover a watch materially modified with non-genuine Rolex parts.
- Service guarantee: two years, international, on a serviced watch.
Independent Rolex service
An independent watchmaker can be a good choice for an out-of-guarantee or vintage Rolex, especially when you want original parts kept rather than replaced. Because the guarantee excludes watches modified with non-genuine parts, ask exactly where any replacement part comes from.
Before you ship, ask
- Is this shop listed on rolex.com, and does it service Rolex watches on site, or is it authorized to arrange servicing, which means the watch goes to Rolex's service network? If it is sent on, does the quote add a fee on top of the service center's charge?
- Will every replacement part be genuine Rolex?
- For vintage pieces: will you keep the original dial, hands and bezel, and return any parts you replace?
- Will I get a written estimate before work starts?
Providers on this page were researched against our Standard at the time they were listed and are rechecked periodically. Details can change between checks, so confirm terms, pricing and turnaround directly with the provider before sending your watch.
Sources: Rolex watch care FAQ, The Rolex servicing procedure, The Rolex guarantee.