Independent watch repair workshop on the 9th floor of the Shreve Building, downtown San Francisco, servicing many brands on site and accepting mail-in watches.
Rolex
Curated service providers experienced with Rolex.
Mayors at Town Center at Boca Raton is an Official Rolex Jeweler and drop-off point for Rolex, Tudor and Omega service by each brand's network.
Mayors at St. Johns Town Center in Jacksonville, an Official Rolex Jeweler that takes Rolex and Tudor watches in for service through Rolex's network.
Rolex Boutique Mayors at The Mall at Millenia in Orlando, an Official Rolex Jeweler that takes Rolex and Tudor watches in for service through Rolex's network.
Mayors at International Plaza is an Official Rolex Jeweler in Tampa and a drop-off point for Rolex and Tudor service by the Rolex network.
Mayors at Aventura Mall is an Official Rolex Jeweler and drop-off point for Rolex, Tudor and Omega service, with the work done by each brand's network.
Downtown Washington, DC jeweler with an on-site watchmaker who overhauls Swiss automatic, quartz and pocket watches, with most repairs done in house.
Valley City, North Dakota mail-in workshop specializing in vintage Omega, with in-house overhauls, case refinishing and CNC part making.
Dallas jeweler on Preston Road with an in-house watchmaker; Patek Philippe and Tudor list it as a retailer that takes their watches in for service.
Independent Swiss watch repair shop in Plano, Texas that does all repairs in-house, covering Rolex, Omega, Patek Philippe, Cartier and more.
Milwaukee North Shore jeweler on Silver Spring Drive that Rolex lists for servicing, done by its own watchmakers; Tudor watches go to Tudor's network.
Germantown, Tennessee jeweler whose history goes back to a 1927 watch repair shop, with in-house watchmakers and Breitling authorized service.
Rolex Watch Repair & Service
Rolex runs a network of Official Rolex Jewelers and Service Centers in more than 100 countries, and it matters which kind you walk into. Some service watches on site with watchmakers selected and trained by Rolex. Others are authorized to arrange servicing and send the watch on to Rolex's service network.
Rolex factory service
Rolex recommends a service approximately every 10 years, depending on the model and how it is worn. A service starts with an estimate. The movement is then fully dismantled, cleaned, reassembled and lubricated, seals are replaced, and accuracy and waterproofness are tested.
- New watch guarantee: five years, international. It does not cover a watch materially modified with non-genuine Rolex parts.
- Service guarantee: two years, international, on a serviced watch.
Independent Rolex service
An independent watchmaker can be a good choice for an out-of-guarantee or vintage Rolex, especially when you want original parts kept rather than replaced. Because the guarantee excludes watches modified with non-genuine parts, ask exactly where any replacement part comes from.
Before you ship, ask
- Is this shop listed on rolex.com, and does it service Rolex watches on site, or is it authorized to arrange servicing, which means the watch goes to Rolex's service network? If it is sent on, does the quote add a fee on top of the service center's charge?
- Will every replacement part be genuine Rolex?
- For vintage pieces: will you keep the original dial, hands and bezel, and return any parts you replace?
- Will I get a written estimate before work starts?
Providers on this page were researched against our Standard at the time they were listed and are rechecked periodically. Details can change between checks, so confirm terms, pricing and turnaround directly with the provider before sending your watch.
Sources: Rolex watch care FAQ, The Rolex servicing procedure, The Rolex guarantee.