Rolex

Curated service providers experienced with Rolex.

Oil painting close-up of a watch movement with an engraved bridge, gold gear train and tweezers

Shreve & Co., Palo Alto

Stanford Shopping Center jeweler in Palo Alto that Rolex authorizes to arrange servicing, taking Rolex and Tudor watches in for service by the Rolex network.

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Surreal Van Gogh-style painting of a swirling watch dial and movement

Darbini Watch Repair

Watch repair counter of Darbini Jewelry at The Paseo in Pasadena, with a Rolex service facility on site, walk-in drop-off and insured mail-in repairs.

Insured Shipping
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Oil painting close-up of a watch movement with an engraved bridge, gold gear train and tweezers

Polacheck's Jewelers

Calabasas jeweler that Rolex lists as an Official Rolex Jeweler and Service Center, servicing Rolex and Tudor and taking in Patek Philippe watches.

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Surreal Van Gogh-style painting of a swirling watch dial and movement

Vilicich Watch & Clock

Family-run San Pedro watch and clock shop doing watch repair and restoration in-house with a Rolex emphasis, plus antique clock repair and house calls.

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Surreal Van Gogh-style painting of a swirling watch dial and movement

Valencia Time Center

Family-owned Valencia watch and jewelry store doing repairs in-house for Rolex, Omega, Breitling and more, with nationwide mail-in using an insured label.

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Surreal Van Gogh-style painting of a swirling watch dial and movement

Miro's Watch Repair

Seybold Building watch repair shop in downtown Miami restoring antique and vintage watches, making parts in its own shop, with a one-year guarantee.

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Surreal Van Gogh-style painting of a swirling watch dial and movement

Palomino Jewelers

Kendall jewelry store in Miami with a watchmaker on site, servicing Rolex, Omega, TAG Heuer, Cartier, Breitling and other brands.

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Rolex Watch Repair & Service

Rolex runs a network of Official Rolex Jewelers and Service Centers in more than 100 countries, and it matters which kind you walk into. Some service watches on site with watchmakers selected and trained by Rolex. Others are authorized to arrange servicing and send the watch on to Rolex's service network.

Rolex factory service

Rolex recommends a service approximately every 10 years, depending on the model and how it is worn. A service starts with an estimate. The movement is then fully dismantled, cleaned, reassembled and lubricated, seals are replaced, and accuracy and waterproofness are tested.

  • New watch guarantee: five years, international. It does not cover a watch materially modified with non-genuine Rolex parts.
  • Service guarantee: two years, international, on a serviced watch.

Independent Rolex service

An independent watchmaker can be a good choice for an out-of-guarantee or vintage Rolex, especially when you want original parts kept rather than replaced. Because the guarantee excludes watches modified with non-genuine parts, ask exactly where any replacement part comes from.

Before you ship, ask

  • Is this shop listed on rolex.com, and does it service Rolex watches on site, or is it authorized to arrange servicing, which means the watch goes to Rolex's service network? If it is sent on, does the quote add a fee on top of the service center's charge?
  • Will every replacement part be genuine Rolex?
  • For vintage pieces: will you keep the original dial, hands and bezel, and return any parts you replace?
  • Will I get a written estimate before work starts?

Providers on this page were researched against our Standard at the time they were listed and are rechecked periodically. Details can change between checks, so confirm terms, pricing and turnaround directly with the provider before sending your watch.

Sources: Rolex watch care FAQ, The Rolex servicing procedure, The Rolex guarantee.

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