Concord

Curated service providers experienced with Concord.

Surreal Van Gogh-style painting of a swirling watch dial and movement

Bentley Watch Repair

Hiawatha, Iowa watch repair shop owned and run by two watchmakers, father and son, who do the work themselves, taking watches in person or by mail.

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Surreal Van Gogh-style painting of a swirling watch dial and movement

Geneva Watch Repair

Independent watch repair workshop on the 9th floor of the Shreve Building, downtown San Francisco, servicing many brands on site and accepting mail-in watches.

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Oil painting close-up of a watch movement with an engraved bridge, gold gear train and tweezers

Glezer-Kraus Incorporated

Barrington, Illinois watch service house since 1969, authorized by Jaeger-LeCoultre, IWC, Baume & Mercier and Montblanc. Walk-up window and mail-in.

BBB Accredited
Insured Shipping
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Surreal Van Gogh-style painting of a swirling watch dial and movement

United Watch Services

Union Square independent watch repair shop servicing Rolex, Omega, Cartier, Patek Philippe and 20+ other luxury brands, with mail-in repair from all 50 states.

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Oil painting close-up of a watch movement with an engraved bridge, gold gear train and tweezers

Stoll & Co.

Dayton, Ohio service center founded in 1982, with about 40 watchmakers and authorized service for brands including Baume & Mercier, IWC and Jaeger-LeCoultre.

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Surreal Van Gogh-style painting of a swirling watch dial and movement

J & J Watch Repair

Family-owned Melville, Long Island watch repair shop doing overhauls and restoration on luxury and everyday brands, walk-in or by mail from across the US.

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Surreal Van Gogh-style painting of a swirling watch dial and movement

Fulop Watch Repair

Family-owned Massapequa, New York watch repair shop, established 1973, that finishes every repair on its own premises and accepts watches by mail.

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Oil painting close-up of a watch movement with an engraved bridge, gold gear train and tweezers

Grand Central Watch

Family-run watch repair shop in Grand Central Terminal since 1952, with its own workshop and authorized service for Jaeger-LeCoultre, IWC and Baume & Mercier.

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Concord Watch Repair & Service

Concord service runs through Movado Group: by mail to its New Jersey service center, or through an authorized service center.

Concord factory service

  • Case seals and gaskets: check every 2 to 3 years to keep the watch water resistant
  • Mechanical movement: inspect for service every 3 to 5 years
  • Quartz movement: inspect at each battery change
  • New-watch warranty: 2-year limited
  • Service warranty: one year on work done by Movado Group

Start a repair on Movado Group's service site, or mail the watch with its repair request form to Movado Group (MGI) in Moonachie, New Jersey (mail only, no walk-ins). The center estimates a watch in about 3 to 5 business days and mails a written estimate before any work.

Independent Concord service

Movado Group will not accept a watch for warranty repair if anyone other than its authorized service centers has opened it. An authorized retailer is not necessarily an authorized service center, so check first. Once the warranty ends, a qualified independent is an option.

Before you ship, ask

  • Is my watch still under Concord's 2-year warranty? If so, use Movado Group or an authorized service center first.
  • Are you an authorized Movado Group service center, or an independent?
  • Can you pressure-test water resistance after opening the case?
  • Have you serviced this Concord movement before?
  • Will the work be done on site, or sent elsewhere? If it is sent on, where does it go, and does the quote add a fee on top of the service center's charge?

Providers on this page were researched against our Standard at the time they were listed and are rechecked periodically. Details can change between checks, so confirm terms, pricing and turnaround directly with the provider before sending your watch.

Sources: Concord after sale service, Concord FAQs.

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