Rolex

Curated service providers experienced with Rolex.

Downtown Boise jeweler since 1966, an Official Rolex Jeweler and Service Center also authorized for Omega and Tudor, with an in-house watchmaker.

Greenville jeweler and Official Rolex Jeweler on Verdae Boulevard that takes Rolex and Tudor watches in for servicing by the brand.

Norman, Oklahoma jeweler that Rolex lists as an Official Rolex Retailer and Service Center, handling Rolex and Tudor service from bracelets to overhauls.

Oklahoma City jeweler at Classen Curve that Rolex lists as an official service center, with its own watchmakers handling Rolex work and other brands.

Louisville jeweler on Forest Green Boulevard that Rolex lists as an Official Rolex Jeweler and Service Center, also listed by Breitling for service.

West Des Moines jeweler that Rolex lists as an Official Rolex Retailer and Service Center, also authorized for Omega and Tudor, servicing most brands.

Rolex Watch Repair & Service

Rolex runs a network of Official Rolex Jewelers and Service Centers in more than 100 countries, and it matters which kind you walk into. Some service watches on site with watchmakers selected and trained by Rolex. Others are authorized to arrange servicing and send the watch on to Rolex's service network.

Rolex factory service

Rolex recommends a service approximately every 10 years, depending on the model and how it is worn. A service starts with an estimate. The movement is then fully dismantled, cleaned, reassembled and lubricated, seals are replaced, and accuracy and waterproofness are tested.

  • New watch guarantee: five years, international. It does not cover a watch materially modified with non-genuine Rolex parts.
  • Service guarantee: two years, international, on a serviced watch.

Independent Rolex service

An independent watchmaker can be a good choice for an out-of-guarantee or vintage Rolex, especially when you want original parts kept rather than replaced. Because the guarantee excludes watches modified with non-genuine parts, ask exactly where any replacement part comes from.

Before you ship, ask

  • Is this shop listed on rolex.com, and does it service Rolex watches on site, or is it authorized to arrange servicing, which means the watch goes to Rolex's service network? If it is sent on, does the quote add a fee on top of the service center's charge?
  • Will every replacement part be genuine Rolex?
  • For vintage pieces: will you keep the original dial, hands and bezel, and return any parts you replace?
  • Will I get a written estimate before work starts?

Providers on this page were researched against our Standard at the time they were listed and are rechecked periodically. Details can change between checks, so confirm terms, pricing and turnaround directly with the provider before sending your watch.

Sources: Rolex watch care FAQ, The Rolex servicing procedure, The Rolex guarantee.

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