NOMOS Glashütte Watch Repair & Service

NOMOS Glashütte builds its calibers in-house in Glashütte, Germany, down to its own escapement, the NOMOS swing system. There is no official US service center, so factory service means the watch travels to Germany. NOMOS publishes its service prices by caliber in US dollars, a clear benchmark when you compare quotes.

NOMOS factory service

• Interval: a complete service around once every five years, plus a yearly water-resistance check at a retailer.
• Warranty: 2 years from purchase. You need the original invoice and a completed warranty book to claim it.
• Service guarantee: two years on service and repair work from the date the watch is returned, and one year on waterproofing.

Send the watch to Glashütte through your retailer or directly to NOMOS, ideally in its original packaging with the warranty and a short description of the fault. If you would rather not ship abroad, a certified independent watchmaker is the alternative.

Independent NOMOS service

While the warranty runs, intervention by unauthorized persons, such as improper repair, is not covered, so use NOMOS first. Because NOMOS calibers are not generic movements, any independent will need genuine NOMOS parts. Ask where they will come from before you send the watch.

Before you ship, ask

• Is my watch still under NOMOS's 2-year warranty? If so, use NOMOS first.
• Have you serviced this NOMOS caliber before?
• Where will genuine NOMOS parts come from?
• How does your price compare with NOMOS's published factory price for my caliber?
• Are you authorized by NOMOS Glashütte for service, and where does that show on NOMOS Glashütte's own website?
• Will the work be done on site, or sent elsewhere? If it is sent on, where does it go, and does the quote add a fee on top of the service center's charge?

Providers on this page were researched against our Standard at the time they were listed and are rechecked periodically. Details can change between checks, so confirm terms, pricing and turnaround directly with the provider before sending your watch.

Sources: NOMOS service, NOMOS warranty FAQ, NOMOS caliber DUW 4101.