Omega

Curated service providers experienced with Omega.

Surreal Van Gogh-style painting of a swirling watch dial and movement

The Jewelry Center

The Jewelry Center's Greenfield store has the group's only on-site watchmaker, for basic repairs and batteries; advanced work goes to its Brookfield workshop.

BBB Accredited
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Surreal Van Gogh-style painting of a swirling watch dial and movement

Lake Country Jewelers

Pewaukee, Wisconsin watch repair and service shop run by owner-watchmaker Jeff Forslund since 1993, servicing modern, vintage and pocket watches on site.

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Surreal Van Gogh-style painting of a swirling watch dial and movement

OmegaAddict

Phoenix vintage Omega specialist where watchmaker Tim Mackrain services, repairs and restores 1940s to 1960s Omegas himself, by mail or appointment.

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Surreal Van Gogh-style painting of a swirling watch dial and movement

Montrose Watch Co.

Family-owned Montrose watch shop doing complete overhauls, vintage restoration, dial work and laser welding in its own clean room, walk-in or by mail.

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Surreal Van Gogh-style painting of a swirling watch dial and movement

Valencia Time Center

Family-owned Valencia watch and jewelry store doing repairs in-house for Rolex, Omega, Breitling and more, with nationwide mail-in using an insured label.

Insured Shipping
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Surreal Van Gogh-style painting of a swirling watch dial and movement

Palomino Jewelers

Kendall jewelry store in Miami with a watchmaker on site, servicing Rolex, Omega, TAG Heuer, Cartier, Breitling and other brands.

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Surreal Van Gogh-style painting of a swirling watch dial and movement

Swiss Watchmakers & Co.

Downtown Miami watch repair shop in the duPont Building, led by watchmaker Patrick Desbiolles, servicing complications and restoring vintage watches.

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Omega Watch Repair & Service

Omega is a Swatch Group brand that services watches built with matching Omega parts, so where parts come from matters, whether you use Omega's authorized service centers and retailers or an independent.

Omega factory service

  • Complete service: every 5 to 8 years, depending on how the watch is worn
  • Water-resistance check: every year
  • New-watch warranty: 5 years, international, against material and manufacturing defects
  • Service warranty: 24 months on each service or repair by an authorized Omega service center

Omega also restores older watches. If a watch has counterfeit or altered components, Omega may offer to replace them at your cost, or refuse the service.

Independent Omega service

Work by anyone Omega has not authorized voids the warranty, so use Omega for the first five years. Since January 1, 2016, Swatch Group has supplied spare parts only to repairers it has approved for a parts account. Out of warranty, a skilled independent is still an option, especially for vintage Speedmasters and Seamasters. Ask how the shop sources parts, because non-original parts can affect whether Omega will service the watch later.

Before you ship, ask

  • Is my watch still under Omega's 5-year warranty? If so, use Omega first.
  • Do you hold a Swatch Group parts account, or how do you source Omega parts?
  • For vintage pieces: will you keep the original dial, hands and bezel?
  • Will I get a written estimate before work starts?
  • Are you authorized by Omega for service, and where does that show on Omega's own website?
  • Will the work be done on site, or sent elsewhere? If it is sent on, where does it go, and does the quote add a fee on top of the service center's charge?

Providers on this page were researched against our Standard at the time they were listed and are rechecked periodically. Details can change between checks, so confirm terms, pricing and turnaround directly with the provider before sending your watch.

Sources: Caring for your Omega, Omega servicing and prices, Watch Guy on the Swatch Group parts policy.

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