Bellevue Square store of Ben Bridge Jeweler, listed by Rolex as an Official Rolex Jeweler and Service Center and by Baume & Mercier as a service center.
Omega
Curated service providers experienced with Omega.
Cleveland-area Rolex service center and Baume & Mercier service center with three named bench watchmakers; the shop lists two as AWCI CW21.
Austin family jeweler since 1973 with a Rolex service center on the lower level of its N. Lamar Jewel House, run by named watchmakers.
Union Square independent watch repair shop servicing Rolex, Omega, Cartier, Patek Philippe and more than 20 other luxury brands, with mail-in repair from all 50 states.
Pre-owned luxury watch dealer in Radnor, formerly of Philadelphia's Jewelers' Row, offering in-house service for Rolex, Omega, Breitling and other Swiss watches.
Family-owned Official Rolex Jeweler and Rolex Service Center in Lower Gwynedd, north of Philadelphia, with an on-site watch repair workshop.
Long-established Brentwood, Tennessee jeweller with a CW21-certified watchmaker; most watch repairs are done on site, others by a factory authorised service centre.
Independent watchmaker Mark Sirianni repairs and restores watches in Kane, Pennsylvania, with a national mail-in service focused on Rolex, Omega, Hamilton and pocket watches.
Family-run mail-in watch repair service in Woodland Hills, California, offering free estimates and in-house repairs for a wide range of Swiss and Japanese brands.
Family-owned Wellesley watch shop where AWCI CW21 watchmaker Leonid Pishnik performs repairs on premises; a Baume & Mercier authorized service center.
Large Dayton, Ohio service center founded in 1982, with about 40 watchmakers, WOSTEP and CW21 credentials, and Baume & Mercier authorized service.
Family-owned Long Island watch repair shop in Melville, NY, servicing a wide range of luxury and everyday brands, walk-in or by nationwide mail-in.
Omega owners can use Omega's authorized service centers and retailers, or an independent watchmaker.
Omega factory service
Omega recommends a complete service every 5 to 8 years, and a water-resistance check every year. How often depends on how the watch is worn. New watches carry a 5-year international warranty against material and manufacturing defects. Each service or repair by an authorized Omega service center carries a 24-month warranty. Omega also offers restoration for older watches.
Omega will only service watches built entirely with matching Omega parts. It may refuse a watch that contains counterfeit or altered components.
Independent Omega service
Omega's warranty is void if anyone not authorized by Omega works on the watch. Omega is a Swatch Group brand, and since January 1, 2016 the group has supplied spare parts only to repairers it has approved for a parts account. Once a watch is out of warranty, a skilled independent is still an option, especially for vintage Speedmasters and Seamasters. Ask how the shop sources parts, because non-original parts can affect whether Omega will service the watch later.
Before you ship, ask
- Is my watch still under Omega's 5-year warranty? If so, use Omega first.
- Do you hold a Swatch Group parts account, or how do you source Omega parts?
- For vintage pieces: will you keep the original dial, hands and bezel?
- Will I get a written estimate before work starts?
Providers on this page were researched against our Standard at the time they were listed and are rechecked periodically. Details can change between checks, so confirm terms, pricing and turnaround directly with the provider before sending your watch.
Sources: Caring for your Omega, Omega servicing and prices, Watch Guy on the Swatch Group parts policy.