The Jewelry Center's Greenfield store has the group's only on-site watchmaker, for basic repairs and batteries; advanced work goes to its Brookfield workshop.
Movado
Curated service providers experienced with Movado.
Watch Repair Professionals is a mail-in watch repair workshop in Brookfield, Wisconsin, and the service center for The Jewelry Center's four stores.
Brattleboro, Vermont jeweler since 1987 whose in-house watchmakers handle mechanical and quartz watch repair, including Rolex, Cartier, TAG Heuer and Movado.
Family-owned Clayton, Missouri watch store whose watchmakers do complete movement servicing, vintage and pocket watch work, and batteries while you wait.
Rochester, New York shop doing full-service in-house watch repair, including pocket watches, plus clock repair; open Monday to Thursday.
North Olmsted, Ohio family watch business with repair benches just behind the showroom, servicing high-grade watches and antique pocket watches.
Hiawatha, Iowa watch repair shop owned and run by two watchmakers, father and son, who do the work themselves, taking watches in person or by mail.
Minneapolis watch repair shop in the Nokomis neighborhood for antique, vintage and modern watches, including pocket watches. Walk-in only.
Downtown Waukesha, Wisconsin watch repair and restoration shop that does all its work on site, for modern and antique wristwatches and pocket watches.
Waxhaw, North Carolina independent watch repair shop for vintage and modern watches, including Rolex, Omega and TAG Heuer, by walk-in or mail.
Independent watch repair workshop on the 9th floor of the Shreve Building, downtown San Francisco, servicing many brands on site and accepting mail-in watches.
Downtown Washington, DC jeweler with an on-site watchmaker who overhauls Swiss automatic, quartz and pocket watches, with most repairs done in house.
Movado Watch Repair & Service
Movado's factory service runs by mail through Movado Group in Moonachie, New Jersey, and its rules are simple. For the 2-year warranty, only an authorized service center should open the case. After that, Movado says any properly trained and equipped watchmaker may do the work.
Movado factory service
Movado recommends checking the case seals and gaskets every 2 to 3 years to keep the watch water resistant, inspecting a mechanical movement for service every 3 to 5 years, and checking a quartz movement at each battery change.
- Warranty: 2-year limited warranty when bought from an authorized Movado dealer.
- Service center: Movado Group (MGI), Moonachie, New Jersey (mail only, no walk-ins).
To start a repair, create an account at Movado Group's service site, mail the watch to Moonachie, or use an authorized Movado service center. If the watch is still under warranty, include a dated receipt.
Independent Movado service
Movado will not accept a watch for warranty repair if anyone other than an authorized service center has opened it, and an authorized retailer is not necessarily an authorized service center. Once the warranty has ended, Movado says anyone with proper training and equipment, including water-resistance testers, may repair the watch.
Before you ship, ask
- Is my watch still under Movado's 2-year warranty? If so, use Movado or an authorized service center first.
- Are you an authorized Movado service center, or an independent?
- Can you pressure-test water resistance after opening the case?
- For an automatic Movado: have you serviced this movement before?
- Will the work be done on site, or sent elsewhere? If it is sent on, where does it go, and does the quote add a fee on top of the service center's charge?
Providers on this page were researched against our Standard at the time they were listed and are rechecked periodically. Details can change between checks, so confirm terms, pricing and turnaround directly with the provider before sending your watch.
Sources: How do I get my Movado repaired?, How often should I get my Movado serviced?, Can my local jeweler service my watch?, Movado limited warranty.