Junghans Watch Repair & Service

Junghans, the German watchmaker from the Black Forest, makes both automatic and quartz watches. US service runs through two official service centers and authorized Junghans retailers.

Junghans factory service

Junghans directs US after-sales service to:

• The Swiss Clock, Lincoln, Nebraska
• SWISStime Care, Miami, Florida

Its US site lists no service prices or interval, so ask for both.

New watches carry a 2-year guarantee from the date of purchase, covering manufacturing flaws. To claim it outside Germany and Austria, take the watch, the sales receipt and the warranty certificate to an authorized Junghans retailer. The certificate must be completed and stamped by an authorized Junghans partner, and the guarantee is void if the production number on the case back is removed or illegible.

Independent Junghans service

Once the guarantee ends, an independent watchmaker is an option. Ask whether the shop has worked on your type of movement, automatic or quartz, and keep the production number on the case back intact.

Before you ship, ask

• Is my watch still under Junghans' 2-year guarantee? If so, use an authorized Junghans retailer or service center first.
• Have you serviced this Junghans movement type before?
• Will you keep the case back, with its production number, original and legible?
• Will I get a written estimate before work starts?
• Are you authorized by Junghans for service, and where does that show on Junghans's own website?
• Will the work be done on site, or sent elsewhere? If it is sent on, where does it go, and does the quote add a fee on top of the service center's charge?

Providers on this page were researched against our Standard at the time they were listed and are rechecked periodically. Details can change between checks, so confirm terms, pricing and turnaround directly with the provider before sending your watch.

Sources: Servicing your Junghans (US), Junghans guarantee.