The Jewelry Center's Greenfield store has the group's only on-site watchmaker, for basic repairs and batteries; advanced work goes to its Brookfield workshop.
Citizen
Curated service providers experienced with Citizen.
Watch Repair Professionals is a mail-in watch repair workshop in Brookfield, Wisconsin, and the service center for The Jewelry Center's four stores.
Family-owned Valencia watch and jewelry store doing repairs in-house for Rolex, Omega, Breitling and more, with nationwide mail-in using an insured label.
Hiawatha, Iowa watch repair shop owned and run by two watchmakers, father and son, who do the work themselves, taking watches in person or by mail.
Johnston, Iowa watch and clock repair shop, offering watch repair since 1989, with battery, band and maintenance work alongside clock repair and house calls.
Waxhaw, North Carolina independent watch repair shop for vintage and modern watches, including Rolex, Omega and TAG Heuer, by walk-in or mail.
Portland, Maine store of Springer's Jewelers, family-owned since 1870, whose Rolex service workshop is at its Portsmouth, NH store.
Independent watch repair workshop on the 9th floor of the Shreve Building, downtown San Francisco, servicing many brands on site and accepting mail-in watches.
Valley City, North Dakota mail-in workshop specializing in vintage Omega, with in-house overhauls, case refinishing and CNC part making.
Fairfield, NJ family-run watch workshop with in-house watchmakers, an authorized service center for Baume & Mercier, Montblanc, Eterna and Jaeger-LeCoultre.
Family-run watch and jewelry repair shop on Indian School Road in Phoenix, led by Russian-trained horologist Nurel Yagudayev.
Gilbert, Arizona watch repair shop that does repair and maintenance in its own on-premises service center, across Rolex, Omega, Breitling and many other brands.
Citizen Watch Repair & Eco-Drive Service
Citizen's Eco-Drive watches run on a rechargeable cell rather than a disposable battery, so service often comes down to that cell. You can use Citizen's factory service or an independent watchmaker.
Citizen factory service
Citizen handles US repairs at its service center in Houston, Texas, and backs new watches with a 5-year limited warranty. Outside warranty, Citizen sends an estimate before any repair. Plan on 30 to 45 business days after you approve it, plus shipping. Hurley Roberts Service Company in Atlanta has also been an authorized Citizen factory service center since 1983.
Independent Citizen service
A local watchmaker often makes more sense for a battery-era quartz Citizen, a vintage automatic, or when six to nine weeks is too long to wait. An Eco-Drive that no longer holds a charge may need a new cell, so ask whether the shop can source a genuine Citizen part.
Before you ship, ask
- Is this an estimate first, or a flat fee?
- For Eco-Drive: can you replace the rechargeable cell with a genuine part?
- Will you pressure-test water resistance after the case is opened?
- What warranty do you give on the work?
- Are you authorized by Citizen for service, and where does that show on Citizen's own website?
- Will the work be done on site, or sent elsewhere? If it is sent on, where does it go, and does the quote add a fee on top of the service center's charge?
Providers on this page were researched against our Standard at the time they were listed and are rechecked periodically. Details can change between checks, so confirm terms, pricing and turnaround directly with the provider before sending your watch.
Sources: Citizen parts and services, Hurley Roberts Service Company.