RGM Watch Repair & Service

RGM is an American watchmaker in Mount Joy, Pennsylvania, founded in 1992 by Roland G. Murphy, and it services the watches it makes. Some RGMs run on in-house calibers and others on Sellita or ETA movements, and that split matters when choosing who opens yours.

RGM factory service

RGM is the official US service center for its watches, and service is by mail-in.

• Address: RGM, Attn: Service, 801 West Main Street, Mount Joy, Pennsylvania. Ship traceable and insured, signature required, with RGM's service form.
• Limit: because of repair volume, RGM currently accepts one watch per customer.
• Warranty: one year on paid work, excluding normal-wear parts such as crystals and straps, and damage from abuse or accident.

If you swim or dive with an RGM diver, have its water resistance checked once a year. RGM does not guarantee water resistance on vintage watches.

Independent RGM service

RGM's Caliber 801 and Caliber 20 are in-house movements, the Caliber 20 hand-built in its Pennsylvania workshop, and RGM does not sell parts to the public, so for those calibers start with RGM. Current models such as the Model 151 and Model 300 use the Sellita SW300-1, and many earlier RGMs used ETA movements. The Model 222-RR uses rebuilt vintage Hamilton movements.

Before you ship, ask

• Does my RGM have an in-house caliber (801 or 20) or a Sellita or ETA movement?
• If it has an in-house caliber, have you contacted RGM about service first?
• Will you test water resistance after closing the case?
• Will I get a written estimate before work starts?
• Are you authorized by RGM for service, and where does that show on RGM's own website?
• Will the work be done on site, or sent elsewhere? If it is sent on, where does it go, and does the quote add a fee on top of the service center's charge?

Providers on this page were researched against our Standard at the time they were listed and are rechecked periodically. Details can change between checks, so confirm terms, pricing and turnaround directly with the provider before sending your watch.

Sources: RGM repair, RGM history, RGM Caliber 801, RGM Caliber 20, RGM Model 151, RGM Model 300, RGM Model 222-RR, Worn & Wound on the RGM 801.