Watch Service Concierge: Curated Watch Service Providers, By Brand

A curated directory of watch service providers, organized by brand. Every listing is researched before it's published, so you can find someone who knows your Rolex, your Patek or your Omega.

Oil painting close-up of a watch movement with an engraved bridge, gold gear train and tweezers

Grand Central Watch

Name: Grand Central Watch
Telephone: (212) 685-1689

Family-run watch repair shop in Grand Central Terminal since 1952, with its own workshop and authorized service for Jaeger-LeCoultre, IWC and Baume & Mercier.

Baume & Mercier Concord IWC Schaffhausen Jaeger-LeCoultre Movado

Multi-Brand / Generalist Omega Rolex TAG Heuer Vintage (pre-1980)

Authorized Service For

Jaeger-LeCoultre Baume & Mercier IWC Schaffhausen

Also Works On

Rolex Omega TAG Heuer Concord Movado

authorized

Verified Sept 23, 2026

45th Street Passageway, Grand Central Terminal, New York, NY 10017 (212) 685-1689

Grand Central Watch began in 1952 as Max Kivel's small stall in Grand Central Terminal and is now run by the third generation of the Kivel family. Its watchmakers work in the shop's own workshop above the terminal.

Servicing your watch here. Jaeger-LeCoultre lists the shop as an official repairer, IWC lists it as an authorized service center, and it is on Baume & Mercier's US service-center list. Work covers modern mechanical, quartz and chronograph overhauls, vintage restoration, battery and crystal work, bands and straps, and appraisals, with a 24-month limited warranty on complete service.

Other repairs. The shop says it has serviced watches from virtually every brand, with direct parts access for Rolex, Omega, TAG Heuer, Concord, Movado and the Swatch Group. Those brands do not list it as a service center. Every watch is inspected in person before a final estimate, and an evaluation fee may apply if you decline it.

Visiting. 45th Street Passageway, Grand Central Terminal, New York. Walk in, or mail it in using the downloadable repair form and mailing instructions on the shop's website. (212) 685-1689.

in-house — all work on site

nationwide (mail-in)