Ball Watch Repair & Service

Most BALL watches are lit by self-powered micro gas tubes, and that one feature shapes how you service them. BALL estimates the tubes glow continuously for at least 10 years, though it stresses that this is not a warranty period, and anything to do with the tubes is a job for BALL's own service network.

BALL factory service

BALL suggests a check at an authorized service center every three to five years, whenever the case has been opened, or as soon as you notice anything irregular. Water resistance should be checked every two years.

• Warranty: four years (Premium International Warranty) from an authorized dealer, or two years (Standard International Warranty) from BALL's online boutique. Register within 90 days of purchase to add a year to either.
• Service warranty: one year on work done by an authorized service center.
• Not covered: straps, bracelets, buckles and clasps.
• US service center: Stoll & Co., Dayton, Ohio, the one service center on BALL's US locator, alongside more than 60 authorized retailers in 28 states.
• BALL Watch Co. US office: 888-660-0691.

Hand the watch to an authorized dealer or the service center, or ship it safely wrapped with your Warranty Certificate (or a copy), your contact details and a note on the problem. BALL gives an estimate only after it has diagnosed the watch.

Guard that Warranty Certificate. BALL issues only one, will not provide a duplicate, and says online registration does not serve as proof of warranty.

If the tubes dim, BALL asks you to contact a service center for a diagnosis and estimate. Brightness can be restored by replacing the dial, and BALL's owner's manual says a watch with a defective tube should go back to its factory or a designated service center.

Independent BALL service

While the warranty runs, a watch handled by anyone BALL has not authorized, or altered from its original condition, is no longer covered, so use BALL first. After that, many BALL calibers, such as the RR1101, are based on ETA or Sellita movements that experienced independents service routinely. Two jobs still point back to BALL: any work on the gas tubes, and models with BALL's in-house Caliber 7309.

Before you ship, ask

• Is my watch still under BALL's warranty? If so, use BALL first.
• Which movement is in my watch, and have you serviced it before?
• Will you need to touch the dial or hands? If so, should this go to BALL because of the gas tubes?
• Will I get a written estimate before work starts?
• Are you authorized by Ball Watch for service, and where does that show on Ball Watch's own website?
• Will the work be done on site, or sent elsewhere? If it is sent on, where does it go, and does the quote add a fee on top of the service center's charge?

Providers on this page were researched against our Standard at the time they were listed and are rechecked periodically. Details can change between checks, so confirm terms, pricing and turnaround directly with the provider before sending your watch.

Sources: BALL FAQ, BALL store locator, BALL user manual, BALL on micro gas tube lighting, Worn & Wound on the Caliber 7309, Caliber Corner on the RR1101.