Gerald Charles Watch Repair & Service

Gerald Charles keeps service close to home. Its own master watchmakers provide after-sales service, and the brand asks owners to contact it directly so the watch is handled by certified watchmakers. The watches are sold through more than 50 authorized retailers worldwide and the Gerald Charles Atelier in Geneva, and the brand's store locator lists fourteen points of sale in the US.

Gerald Charles factory service

• Interval: Gerald Charles says mechanical watches should be checked approximately every three years.
• Warranty: five years from purchase, for watches bought through the brand's "official boutiques." Keep the certificate issued when you bought the watch: the warranty is valid only with it. The brand also offers a warranty extension, which must be requested within six months of purchase.
• Water resistance: 100 meters (10 ATM); the Mini Maestro collection is rated to 5 ATM.
• To start: email watchcare@geraldcharles.com, call +41 91 682 02 42, or book an appointment at the Geneva Atelier.

Gerald Charles does not publish prices, turnaround times or shipping terms, so ask for all three when you write.

Gerald Charles at a US retailer

The brand's store locator lists its US retailers, but Gerald Charles recommends "contacting Gerald Charles directly to ensure your timepiece is handled by certified watchmakers." Treat a US retailer as a place to start: ask whether it will take the watch in and send it to Gerald Charles, or contact the brand yourself first.

Before you ship, ask

• Have you contacted Gerald Charles about this watch, or will you before it is sent anywhere?
• Is my watch still within its warranty, and do I have the certificate issued at purchase?
• Will the watch go to Gerald Charles's own watchmakers, and who insures it in transit?
• Will I get a written estimate before work starts?
• Will the work be done on site, or sent elsewhere? If it is sent on, where does it go, and does the quote add a fee on top of the service center's charge?

Providers on this page were researched against our Standard at the time they were listed and are rechecked periodically. Details can change between checks, so confirm terms, pricing and turnaround directly with the provider before sending your watch.

Sources: Gerald Charles FAQ, Care & Servicing, Warranty extension, Store locator.