Cleveland-area Rolex service center and Baume & Mercier service center with three named bench watchmakers; the shop lists two as AWCI CW21.
Cartier
Curated service providers experienced with Cartier.
Union Square independent watch repair shop servicing Rolex, Omega, Cartier, Patek Philippe and more than 20 other luxury brands, with mail-in repair from all 50 states.
Family-owned Official Rolex Jeweler and Rolex Service Center in Lower Gwynedd, north of Philadelphia, with an on-site watch repair workshop.
Greenwich jeweler and Official Rolex Jeweler and Service Center with its own watch repair workshop, servicing Rolex and other fine Swiss and German watches.
Family watch repair business in Highlands Ranch, Colorado, since 1951, with a CW21-certified watchmaker on site and mail-in service for all 50 states.
Family-run mail-in watch repair service in Woodland Hills, California, offering free estimates and in-house repairs for a wide range of Swiss and Japanese brands.
Family-owned Wellesley watch shop where AWCI CW21 watchmaker Leonid Pishnik performs repairs on premises; a Baume & Mercier authorized service center.
Large Dayton, Ohio service center founded in 1982, with about 40 watchmakers, WOSTEP and CW21 credentials, and Baume & Mercier authorized service.
Family-owned Long Island watch repair shop in Melville, NY, servicing a wide range of luxury and everyday brands, walk-in or by nationwide mail-in.
Surfside, FL luxury watch dealer with in-house watchmakers servicing Rolex and other fine watches, walk-in or through a pre-labeled mail-in box.
Family watch repair shop in Cranston, RI, rooted in a 1940 watch hospital, servicing a wide range of brands in its own workshop and by nationwide mail-in.
Salt Lake City jeweler that rolex.com lists as an Official Rolex Retailer and Service Centre, with a WOSTEP-certified watchmaker and mechanical overhaul service.
Cartier owners can use a Cartier boutique, an authorized dealer, or Cartier's mail-in service. Independent watchmakers also work on the brand.
Cartier factory service
Cartier recommends servicing a mechanical watch once every six years by a Cartier-authorized professional. For quartz watches, it suggests replacing the battery about every two years. Water-resistance seals should be replaced every two years in normal use, or every year if the watch is often in water. Owners can take a watch to a Cartier boutique or authorized dealer, or mail it to Cartier's workshop. Registering for Cartier Care extends the warranty to 8 years.
Independent Cartier service
An independent can suit an older quartz Tank or Santos that needs a battery, seals or a routine service. For a watch still under warranty, or one registered with Cartier Care, start with Cartier so the extended warranty is not affected.
Before you ship, ask
- Is my watch registered with Cartier Care, and still under warranty? If so, use Cartier first.
- Will you replace the seals and test water resistance after a battery change?
- How do you source Cartier parts, such as crowns with the cabochon?
- Will I get a written estimate before work starts?
Providers on this page were researched against our Standard at the time they were listed and are rechecked periodically. Details can change between checks, so confirm terms, pricing and turnaround directly with the provider before sending your watch.
Sources: Cartier watch FAQ, Cartier watch warranties, Cartier style: cabochon crowns.