Rolex

Curated service providers experienced with Rolex.

Surreal Van Gogh-style painting of a swirling watch dial and movement

DeMesy & Co.

Independent Dallas watch dealer offering service, overhaul and vintage restoration for Rolex, Patek Philippe, Audemars Piguet and Cartier. Not a Rolex dealer.

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Oil painting close-up of a watch movement with an engraved bridge, gold gear train and tweezers

Shami Fine Watchmaking

Fairfield, NJ family-run watch workshop with in-house watchmakers, an authorized service center for Baume & Mercier, Montblanc, Eterna and Jaeger-LeCoultre.

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Surreal Van Gogh-style painting of a swirling watch dial and movement

The Last Wind-Up

Downtown Bozeman watch repair, restoration and retail shop run by watchmaker Dave Berghold since 1990, taking repairs in person and by mail.

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Surreal Van Gogh-style painting of a swirling watch dial and movement

E.D. Marshall Jewelers

Scottsdale store of a five-location Phoenix-area jeweler, with watchmakers on site for Swiss watch repair and some work sent back to the manufacturer.

BBB Accredited
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Surreal Van Gogh-style painting of a swirling watch dial and movement

Honolulu Time Co.

Family-owned Honolulu watch and jewelry shop on Kapiolani Boulevard, open since 1978, offering Swiss watch sales, overhauls, batteries and pressure testing.

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Oil painting close-up of a watch movement with an engraved bridge, gold gear train and tweezers

Glezer-Kraus Incorporated

Barrington, Illinois watch service house since 1969, authorized by Jaeger-LeCoultre, IWC, Baume & Mercier and Montblanc. Walk-up window and mail-in.

BBB Accredited
Insured Shipping
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Surreal Van Gogh-style painting of a swirling watch dial and movement

ABC Watchwerks

Downtown Los Angeles watch service and restoration studio offering movement service, maintenance and restoration for mechanical and vintage watches.

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Rolex Watch Repair & Service

Rolex runs a network of Official Rolex Jewelers and Service Centers in more than 100 countries, and it matters which kind you walk into. Some service watches on site with watchmakers selected and trained by Rolex. Others are authorized to arrange servicing and send the watch on to Rolex's service network.

Rolex factory service

Rolex recommends a service approximately every 10 years, depending on the model and how it is worn. A service starts with an estimate. The movement is then fully dismantled, cleaned, reassembled and lubricated, seals are replaced, and accuracy and waterproofness are tested.

  • New watch guarantee: five years, international. It does not cover a watch materially modified with non-genuine Rolex parts.
  • Service guarantee: two years, international, on a serviced watch.

Independent Rolex service

An independent watchmaker can be a good choice for an out-of-guarantee or vintage Rolex, especially when you want original parts kept rather than replaced. Because the guarantee excludes watches modified with non-genuine parts, ask exactly where any replacement part comes from.

Before you ship, ask

  • Is this shop listed on rolex.com, and does it service Rolex watches on site, or is it authorized to arrange servicing, which means the watch goes to Rolex's service network? If it is sent on, does the quote add a fee on top of the service center's charge?
  • Will every replacement part be genuine Rolex?
  • For vintage pieces: will you keep the original dial, hands and bezel, and return any parts you replace?
  • Will I get a written estimate before work starts?

Providers on this page were researched against our Standard at the time they were listed and are rechecked periodically. Details can change between checks, so confirm terms, pricing and turnaround directly with the provider before sending your watch.

Sources: Rolex watch care FAQ, The Rolex servicing procedure, The Rolex guarantee.

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