Fortis Watch Repair & Service

Fortis is an independent, family-owned Swiss maker of pilot and space watches in Grenchen, with its own Werk calibers. While the five-year warranty runs, start with Fortis or its US service center in Pennsylvania.

Fortis factory service

• Warranty: a 5-year manufacturer's warranty. A claim needs the signed warranty card and a receipt from an authorized dealer. Straps and bracelets carry the statutory 2-year guarantee on technical faults; wear and tear is not covered.
• US service center: RGM Watch Co. in Mount Joy, Pennsylvania, the one US center on Fortis's store locator.
• To request service: use the online form on Fortis's service page, or email.

Independent Fortis service

The current Werk 11 and Werk 13 calibers were developed with Kenissi, and Werk 17 is Fortis's own column-wheel chronograph; ask whether the watchmaker has serviced one and can get parts. Earlier models such as the B-42 Official Cosmonauts Chronograph use the Valjoux 7750, which experienced independents service routinely.

Before you ship, ask

• Is my watch still within its 5-year warranty? If so, start with Fortis's service request or its US service center.
• Does my watch have a Fortis Werk caliber or a Valjoux 7750?
• Will you test water resistance after closing the case?
• Will I get a written estimate before work starts?
• Are you authorized by Fortis for service, and where does that show on Fortis's own website?
• Will the work be done on site, or sent elsewhere? If it is sent on, where does it go, and does the quote add a fee on top of the service center's charge?

Providers on this page were researched against our Standard at the time they were listed and are rechecked periodically. Details can change between checks, so confirm terms, pricing and turnaround directly with the provider before sending your watch.

Sources: Fortis warranty, Fortis service, Fortis store locator, Fortis: why Fortis, Europa Star on Fortis calibers, Monochrome on the B-42 Cosmonauts Chronograph.