Ebel Watch Repair & Service

Ebel has been part of Movado Group since 2004, and in the US its factory service runs through the group's mail-in service center in New Jersey. Once the warranty ends, the movement inside your Ebel decides how easily an independent can take over.

Ebel factory service

Ebel recommends maintenance every 3 to 5 years, plus battery changes as needed, and says yearly maintenance is required to keep a watch water resistant. Its service centers retest water resistance on every service order.

• Warranty: 3-year limited warranty from purchase at an authorized Ebel dealer.
• Service warranty: 24 months on work by an authorized Ebel service center, even after the original warranty has expired.
• US service center: Movado Group, Moonachie, New Jersey (mail only, no walk-ins).
• US service line: 1-800-810-2311.

Start a repair online, or find an authorized service center through Ebel's locator.

Independent Ebel service

The warranty does not cover alteration, service or repair by anyone other than an Ebel Authorized Service Center, so use the brand while your watch is covered. After that, current Sport Classic automatics use the Sellita SW 300-1, a widely supplied movement that experienced independents service routinely. Vintage chronographs are a different job: the 1911 Chronograph is built around Zenith's El Primero and needs a chronograph specialist.

Before you ship, ask

• Is my watch still under Ebel's warranty? If so, use Ebel first.
• Which movement is in my watch, and have you serviced it before?
• For a vintage chronograph: have you worked on El Primero movements?
• Will I get a written estimate before work starts?
• Are you authorized by Ebel for service, and where does that show on Ebel's own website?
• Will the work be done on site, or sent elsewhere? If it is sent on, where does it go, and does the quote add a fee on top of the service center's charge?

Providers on this page were researched against our Standard at the time they were listed and are rechecked periodically. Details can change between checks, so confirm terms, pricing and turnaround directly with the provider before sending your watch.

Sources: Ebel care, Ebel warranty, Ebel after-sale service, Ebel owner's manual, Movado Group 10-K, Europa Star on the Sport Classic, Phillips on the 1911 Chronograph.