Rado

Curated service providers experienced with Rado.

Folsom, California jeweler with its own watchmaker, listed by Baume & Mercier as a service center, taking watches in person or by insured mail-in.

Souderton, PA watch workshop since 1999, authorized for Baume & Mercier, IWC, Jaeger-LeCoultre and Montblanc service, with vintage restoration and mail-in.

Stoneham, Massachusetts repair shop with its own workshop, listed by Oris, Baume & Mercier, Montblanc and Jaeger-LeCoultre for service, with nationwide mail-in.

Coral Gables, Florida watch repair shop, open since 2005, that does its work in its own workshop, focused on Rolex and taking watches by mail worldwide.

Downtown Miami watch workshop authorized by Baume & Mercier, Montblanc and Jaeger-LeCoultre for repair, taking walk-ins and mail-in from across the US.

Independent watch repair workshop on the 9th floor of the Shreve Building, downtown San Francisco, servicing many brands on site and accepting mail-in watches.

Downtown Washington, DC jeweler with an on-site watchmaker who overhauls Swiss automatic, quartz and pocket watches, with most repairs done in house.

Valley City, North Dakota mail-in workshop specializing in vintage Omega, with in-house overhauls, case refinishing and CNC part making.

Insured Shipping

Rado Watch Repair & Service

For a Rado, the service decision comes down mostly to warranty. Use Rado while the watch is covered, and consider an experienced independent once it is not.

Rado factory service

  • Warranty: 5 years against material and manufacturing defects on watches bought on or after May 1, 2023. Repairs by anyone outside Rado's authorized network are excluded.
  • US customer service: 1-800-283-7236, 8 AM to 6 PM Eastern, Monday to Friday.

Rado publishes service prices by country. It says third-party centers use them as a guide but may charge differently, so compare any quote against Rado's list.

Independent Rado service

Out of warranty, an independent is a reasonable choice for a movement service or battery. Rado is a Swatch Group brand, and since January 1, 2016 the group has supplied spare parts only to repairers it has approved for a parts account. Ask how the shop sources Rado parts, particularly case and bracelet parts.

Before you ship, ask

  • Is my watch still under Rado's 5-year warranty? If so, use Rado first.
  • How do you source Rado parts, and are they genuine?
  • Will you pressure-test water resistance after closing the case?
  • Will I get a written estimate before work starts?
  • Are you authorized by Rado for service, and where does that show on Rado's own website?
  • Will the work be done on site, or sent elsewhere? If it is sent on, where does it go, and does the quote add a fee on top of the service center's charge?

Providers on this page were researched against our Standard at the time they were listed and are rechecked periodically. Details can change between checks, so confirm terms, pricing and turnaround directly with the provider before sending your watch.

Sources: Rado warranty, Rado service prices, Watch Guy on the Swatch Group parts policy.

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