Mondaine Watch Repair & Service

Mondaine is the family-owned Swiss maker of the official Swiss Railways watch. Its watches are tested to 30 meters of water resistance, and Mondaine wants the gaskets checked more often than the movement is serviced.

Mondaine factory service

• Full service: every three to four years, depending on use.
• Gaskets: inspected and replaced every 18 to 24 months by an authorized Mondaine service center, or every year if the watch often meets pool or salt water.
• Warranty: 2 years from purchase, plus one more year for a registered watch bought on Mondaine.com. It excludes the battery, the crystal and wear to the case, strap or bracelet, and a free warranty repair needs the warranty certificate.
• US service: Saltzman's Watches & More in Cranston, Rhode Island is Mondaine's named U.S. Service Center, and Mondaine's US site takes online return requests to its U.S. Authorized Repair & Service Center.

If you mail a watch, wrap it in bubble wrap rather than the gift box, insure the package and get a tracking number. The sender pays any duties, taxes and freight.

Independent Mondaine service

Mondaine says a battery should be replaced by an authorized Mondaine service center, which also checks the gaskets and water resistance; during the warranty, that is the safe route. After that, the movement decides. Automatic models use the Sellita SW200-1, a widely supplied movement that experienced independents service routinely. The Stop2Go is different: its quartz movement has two motors and a special integrated circuit, so send it to Mondaine.

Before you ship, ask

• Is my watch still under warranty (2 years, or 3 if registered and bought on Mondaine.com)? If so, use Mondaine's US service center first.
• Will you replace the gaskets and test water resistance after a battery change?
• For a Stop2Go: can you service its two-motor movement, or should it go to Mondaine?
• Will I get a written estimate before work starts?
• Are you authorized by Mondaine for service, and where does that show on Mondaine's own website?
• Will the work be done on site, or sent elsewhere? If it is sent on, where does it go, and does the quote add a fee on top of the service center's charge?

Providers on this page were researched against our Standard at the time they were listed and are rechecked periodically. Details can change between checks, so confirm terms, pricing and turnaround directly with the provider before sending your watch.

Sources: Mondaine warranty and repair service, Mondaine service and support, Mondaine FAQ, Preserve your Mondaine, Mondaine FAQ (Switzerland), Mondaine about us, Gear Patrol on the SW200-1, Worn & Wound on the Stop2Go.