Arnold & Son Watch Repair & Service

Arnold & Son takes its name from John Arnold, the 18th-century English watchmaker whose marine chronometers supplied the Royal Navy. Today the brand describes itself as "Swiss watchmaking with English roots," with around twenty calibers designed, made, decorated and adjusted by its sister manufacture, La Joux-Perret. For a US owner the key point is simple: there is no US service center, but every authorized Arnold & Son retailer can take your watch in for servicing.

Arnold & Son factory service

Arnold & Son recommends entrusting the watch only to an authorized Arnold & Son Service Centre, and says every authorized retailer or distribution partner is "authorised to receive your Arnold & Son timepiece for servicing."

• Current collections (2011 onward): for an undamaged watch that needs standard servicing, an authorized service center or retailer can quote from the brand's service price list.
• Older watches: for a more complex restoration, the aftersales department sends a detailed estimate within 21 business days of receiving the watch.
• Service centers: China, Japan, Singapore, the United Kingdom, and the brand in La Chaux-de-Fonds, Switzerland (Boulevard des Éplatures 38, +41 32 967 97 97, aftersaleservice@arnoldandson.com). None is in the US.

The brand's site does not publish a service interval, warranty length or turnaround, so ask the retailer for the quote and timing before you hand the watch over.

Arnold & Son at a US retailer

In the US, the retailer is your intake point: it receives the watch and sends it into Arnold & Son's service network. The brand lists US retailers in Arizona, California, Colorado, Florida, Illinois, Indiana, Massachusetts, Nevada and Texas. Arnold & Son recommends its own service network to preserve the watch's value, so for movement work, the authorized route is the one to use.

Before you ship, ask

• Are you an authorized Arnold & Son retailer, and will you send my watch into Arnold & Son's service network?
• Can you quote from Arnold & Son's service price list before the watch leaves your hands?
• Which service center will do the work, and who insures the watch in transit?
• For an older piece: will the aftersales estimate come to me before any work starts?
• Will the work be done on site, or sent elsewhere? If it is sent on, where does it go, and does the quote add a fee on top of the service center's charge?

Providers on this page were researched against our Standard at the time they were listed and are rechecked periodically. Details can change between checks, so confirm terms, pricing and turnaround directly with the provider before sending your watch.

Sources: Arnold & Son service centres, Arnold & Son retailers, Arnold & Son, the brand.