Ulysse Nardin Watch Repair & Service

Ulysse Nardin says only its authorized service centers should service its watches, and it gives US owners a mail-in route to reach them. It also says it holds a large inventory of spare parts for vintage watches, so an older piece can often go back to the factory.

Ulysse Nardin factory service

Ulysse Nardin recommends a complete service approximately every five years: dismantling, cleaning and oiling the movement, replacing worn parts with genuine ones, adjusting timing and testing water resistance. Request a free shipping kit from the brand's website or call 1-888-604-1878.

• Warranty: 2 years on new watches bought from an authorized retailer.
• Extension: a further 3 years, if you activate it within one year of purchase.

Vintage Ulysse Nardin

Vintage repairs are handled at the factory in Switzerland. Start by emailing the movement number, which any qualified watchmaker can read off the movement, so the factory can check parts. Vintage service carries a limited 6-month warranty, and some parts may no longer be available.

Independent Ulysse Nardin service

Ulysse Nardin will not honor any service guarantee or warranty after work by a non-authorized technician, so a watch under warranty belongs with the brand. For an older watch an independent may still make sense, and can read the movement number for a vintage inquiry.

Before you ship, ask

• Is my watch still under warranty? If so, use Ulysse Nardin first.
• Have you serviced this Ulysse Nardin caliber before? (Some, like the Freak, are unusual.)
• How will you source any replacement part?
• Will I get a written estimate before work starts?
• Are you authorized by Ulysse Nardin for service, and where does that show on Ulysse Nardin's own website?
• Will the work be done on site, or sent elsewhere? If it is sent on, where does it go, and does the quote add a fee on top of the service center's charge?

Providers on this page were researched against our Standard at the time they were listed and are rechecked periodically. Details can change between checks, so confirm terms, pricing and turnaround directly with the provider before sending your watch.

Sources: Ulysse Nardin watch care, Ulysse Nardin warranty, Ulysse Nardin FAQ.