Gucci Watch Repair & Service

Gucci watches are made in Switzerland, and the 25H collection runs on Gucci's own caliber. Owners can use a Gucci store, an authorized retailer, one of four US service centers, or an independent watchmaker for routine work.

Gucci factory service

• Warranty: 2 years international on watches bought from Gucci.com, Gucci stores and authorized retailers; 5 years on Premium Watches; 8 years on the High Watchmaking Collection. Watches bought after March 1, 2022 come with a digital warranty certificate rather than a paper one.
• US service centers: GTSC in Wayne, New Jersey; Robert Guenther Service in San Francisco; Glezer-Kraus in Illinois; and Atelier in Houston.

Drop the watch at any Gucci store or authorized retailer, or mail it to a service center with a detailed repair request, your contact details, the warranty card and the original receipt. Allow 2 to 4 weeks for Gucci's assessment and another 2 to 4 weeks for the repair. Gucci sends an estimate for your written approval before starting work.

Independent Gucci service

While your watch is under warranty, use Gucci's network. The 25H's caliber GG727.25 is produced by Kering's movement manufacture in La Chaux-de-Fonds, so factory service is the safer route for those models. For a battery, a crystal or other routine work on an out-of-warranty watch, an experienced independent is a practical option.

Before you ship, ask

• Is my watch still under warranty (2, 5 or 8 years depending on the collection)? If so, use Gucci first.
• Which movement is in my watch, and have you serviced it before?
• For a 25H: will it need to go to Gucci?
• Will I get a written estimate before work starts?
• Are you authorized by Gucci for service, and where does that show on Gucci's own website?
• Will the work be done on site, or sent elsewhere? If it is sent on, where does it go, and does the quote add a fee on top of the service center's charge?

Providers on this page were researched against our Standard at the time they were listed and are rechecked periodically. Details can change between checks, so confirm terms, pricing and turnaround directly with the provider before sending your watch.

Sources: Gucci FAQ: care and repair, WatchPro on the Gucci 25H caliber.