Shinola Watch Repair & Service

Shinola, the Detroit watch company founded in 2011, backs new watches with a 5-year limited warranty, and the rule to know reaches even battery changes: damage from repair or service at a center not authorized on shinola.com, including a battery change, is not covered.

Shinola factory service

• Interval: a Factory Watch Service every five to seven years, quartz or mechanical.
• Warranty: 5 years from the original purchase date against defects in materials and workmanship; the watch must be registered with Shinola. Under it, Shinola repairs the watch with genuine Shinola parts or replaces it.
• Service guarantee: 2 years on a qualifying Factory Watch Service.
• To start a repair: Shinola's online repair request, or a Shinola store.

Batteries are not covered by the warranty, though Shinola covers the original battery for 18 months if it dies early. A battery typically lasts 18 to 24 months; when the second hand starts jumping in 4-second steps, it is running out.

Independent Shinola service

For the first five years, use Shinola or an authorized repair center, even for a battery. After that, an independent is a practical option. Most Shinola quartz watches use the Argonite movement, built with Swiss supplier Ronda, and automatics such as the Monster use the Sellita SW200-1, a widely supplied movement that experienced independents service routinely.

Before you ship, ask

• Is my watch still within its 5-year warranty, and is it registered? If so, use Shinola first, even for a battery.
• Which movement is in my watch, and have you serviced it before?
• Will you replace the gaskets and test water resistance after a battery change?
• Will I get a written estimate before work starts?
• Are you authorized by Shinola for service, and where does that show on Shinola's own website?
• Will the work be done on site, or sent elsewhere? If it is sent on, where does it go, and does the quote add a fee on top of the service center's charge?

Providers on this page were researched against our Standard at the time they were listed and are rechecked periodically. Details can change between checks, so confirm terms, pricing and turnaround directly with the provider before sending your watch.

Sources: Shinola warranties, Shinola guarantee, Shinola battery care, Shinola US repairs, Shinola Runwell (Argonite movement), Shinola Circadian Monster (SW200-1), Europa Star on Shinola and Ronda.