Frederique Constant Watch Repair & Service

Frederique Constant, part of Citizen Watch Co. since 2016, makes some of its own calibers and uses sourced Swiss movements from ETA and Sellita in others. Which one your watch has shapes where it can be serviced.

Frederique Constant factory service

The brand advises a service every four years at an official Frederique Constant retailer. In the US it also lists three authorized service centers:

• Stoll & Co., Dayton, Ohio
• SWISStime care, Miami, Florida
• West Coast Watch Service Center, Los Angeles, California
• US customer care: 1-866-419-8463

The new-watch warranty runs two to three years depending on the model, so check your warranty card. A serviced watch carries a 12-month guarantee on the components replaced. For watches over 10 years old, the brand quotes after a diagnosis, depending on whether components are still available.

Independent Frederique Constant service

Watches with "Manufacture" in the name generally carry the brand's own calibers. The sourced ETA and Sellita movements are ones experienced independents service routinely. For a Manufacture model, ask any independent whether they can get parts for that caliber. While your watch is under warranty, stay with the brand's network.

Before you ship, ask

• Is my watch still under warranty? If so, use an authorized retailer or service center first.
• Is my watch a Manufacture model, and can you get parts for its caliber?
• Have you serviced this movement before?
• Will I get a written estimate before work starts?
• Are you authorized by Frederique Constant for service, and where does that show on Frederique Constant's own website?
• Will the work be done on site, or sent elsewhere? If it is sent on, where does it go, and does the quote add a fee on top of the service center's charge?

Providers on this page were researched against our Standard at the time they were listed and are rechecked periodically. Details can change between checks, so confirm terms, pricing and turnaround directly with the provider before sending your watch.

Sources: Frederique Constant watch care, Frederique Constant warranty, Frederique Constant US service centers, Frederique Constant US contact, FH on the Citizen acquisition, aBlogtoWatch on Frederique Constant movements.