Chronoswiss Watch Repair & Service

Chronoswiss, headquartered in Lucerne, is known for regulator dials and guilloché. It has no US service center, so a Chronoswiss either travels to Lucerne or goes to an independent watchmaker.

Chronoswiss factory service

Chronoswiss recommends a light service every 3 to 5 years and a full overhaul every 5 to 7.

• Warranty: 24 months from purchase, extendable to 36 months by registering online (the watch must have been bought from an authorized retailer within the last 24 months).
• Service warranty: 12 months on serviced components, except on vintage pieces 20 years old or more.
• Turnaround: typically 5 to 6 weeks.

Contact Chronoswiss first, then ship the watch to Lucerne. The brand also offers pick-up in select regions and appointments at its Lucerne atelier. Its US store finder lists authorized retailers, not service centers.

Independent Chronoswiss service

Chronoswiss's terms exclude damage from repair by a service partner it has not authorized, so the factory route keeps the warranty intact. The regulators are where an independent needs to be careful. The C.299 caliber, for example, is an extensively modified ETA 2895 with the brand's own regulator module: an experienced independent will know the base movement, but ask whether they can get parts for the module.

Before you ship, ask

• Is my watch still within its warranty? If so, contact Chronoswiss before sending it anywhere.
• Have you serviced a Chronoswiss regulator, and can you get parts for its module?
• Will you test water resistance after closing the case?
• Will I get a written estimate before work starts?
• Are you authorized by Chronoswiss for service, and where does that show on Chronoswiss's own website?
• Will the work be done on site, or sent elsewhere? If it is sent on, where does it go, and does the quote add a fee on top of the service center's charge?

Providers on this page were researched against our Standard at the time they were listed and are rechecked periodically. Details can change between checks, so confirm terms, pricing and turnaround directly with the provider before sending your watch.

Sources: Chronoswiss US FAQ, Chronoswiss warranty registration, Chronoswiss terms, Chronoswiss US store finder, Monochrome on the C.299 caliber, WorldTempus on Chronoswiss ownership.