H. Moser & Cie. Watch Repair & Service

H. Moser & Cie. is an independent Swiss manufacture in Neuhausen am Rheinfall that has developed its own calibers, with hairsprings and other regulating parts from its sister company, Precision Engineering AG. Independents are unlikely to stock those parts, so Moser's own service network, which includes a US service center in Pennsylvania, is the practical choice even after the warranty ends.

H. Moser & Cie. factory service

Moser recommends a service every four to five years and replaces the gaskets at every service to keep the watch water resistant. It says it keeps spare parts in stock for many years.

• Warranty: 24 months, with the guarantee card completed, dated, stamped and signed by an authorized Moser retailer.
• Service warranty: 24 months on the work done and the parts replaced.
• US service center: ZWR, Zimmerman Watch Repair, York, Pennsylvania, Moser's only one in the US.

You have three routes: send the watch to the manufacture in Switzerland (contact Moser first and it will organize the shipment), take it to an authorized retailer, or send it to a Moser service center.

Independent H. Moser & Cie. service

The warranty stays valid only if all work is done by a Moser Service Center, so stay in the network for the first 24 months. After that, ask any independent whether they can get the Moser parts your watch needs before you send it.

Before you ship, ask

• Is my watch still within its 24-month warranty? If so, use a Moser service center first.
• Are you an H. Moser & Cie. service center, and have you serviced this caliber before?
• Will you replace the gaskets and test water resistance after closing the case?
• Will I get a written estimate before work starts?
• Will the work be done on site, or sent elsewhere? If it is sent on, where does it go, and does the quote add a fee on top of the service center's charge?

Providers on this page were researched against our Standard at the time they were listed and are rechecked periodically. Details can change between checks, so confirm terms, pricing and turnaround directly with the provider before sending your watch.

Sources: H. Moser & Cie. FAQ, H. Moser & Cie. guarantee and service, H. Moser & Cie. service locations, H. Moser & Cie. contact, Federation of the Swiss Watch Industry on H. Moser & Cie..