Rolex

Curated service providers experienced with Rolex.

Impressionist painting of a watchmaker showing a client a tray of luxury watches

Zadok Jewelers, Austin

Austin store of Houston jeweler Zadok at The Domain, an Official Rolex Jeweler that takes Rolex and Tudor watches in for service and sends them on.

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Oil painting close-up of a watch movement with an engraved bridge, gold gear train and tweezers

Alson Jewelers

Cleveland-area jeweler on Chagrin Boulevard with watchmakers on site, authorized for Rolex, Tudor, IWC, Breitling and Baume & Mercier service.

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Oil painting close-up of a watch movement with an engraved bridge, gold gear train and tweezers

Korman

Austin family jeweler since 1973 with a Rolex service center on the lower level of its N. Lamar Jewel House, run by named watchmakers.

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Oil painting close-up of a watch movement with an engraved bridge, gold gear train and tweezers

Medawar Jewelers

Flint Township family jeweler that Rolex lists as an Official Rolex Jeweler and Service Center, with in-house watch and clock repair.

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Surreal Van Gogh-style painting of a swirling watch dial and movement

Henne Jewelers

Family-owned Pittsburgh jeweler in Shadyside since 1887 and Official Rolex Jeweler, doing most watch service in its own shop.

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Oil painting close-up of a watch movement with an engraved bridge, gold gear train and tweezers

Meierotto Jewelers

North Kansas City jeweler founded in 1979, authorized to service Rolex, Tudor, Breitling and Omega, and routing other brands to the maker.

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Rolex Watch Repair & Service

Rolex runs a network of Official Rolex Jewelers and Service Centers in more than 100 countries, and it matters which kind you walk into. Some service watches on site with watchmakers selected and trained by Rolex. Others are authorized to arrange servicing and send the watch on to Rolex's service network.

Rolex factory service

Rolex recommends a service approximately every 10 years, depending on the model and how it is worn. A service starts with an estimate. The movement is then fully dismantled, cleaned, reassembled and lubricated, seals are replaced, and accuracy and waterproofness are tested.

  • New watch guarantee: five years, international. It does not cover a watch materially modified with non-genuine Rolex parts.
  • Service guarantee: two years, international, on a serviced watch.

Independent Rolex service

An independent watchmaker can be a good choice for an out-of-guarantee or vintage Rolex, especially when you want original parts kept rather than replaced. Because the guarantee excludes watches modified with non-genuine parts, ask exactly where any replacement part comes from.

Before you ship, ask

  • Is this shop listed on rolex.com, and does it service Rolex watches on site, or is it authorized to arrange servicing, which means the watch goes to Rolex's service network? If it is sent on, does the quote add a fee on top of the service center's charge?
  • Will every replacement part be genuine Rolex?
  • For vintage pieces: will you keep the original dial, hands and bezel, and return any parts you replace?
  • Will I get a written estimate before work starts?

Providers on this page were researched against our Standard at the time they were listed and are rechecked periodically. Details can change between checks, so confirm terms, pricing and turnaround directly with the provider before sending your watch.

Sources: Rolex watch care FAQ, The Rolex servicing procedure, The Rolex guarantee.

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