Victorinox Swiss Army

Curated service providers experienced with Victorinox Swiss Army.

Surreal Van Gogh-style painting of a swirling watch dial and movement

The Jewelry Center

The Jewelry Center's Greenfield store has the group's only on-site watchmaker, for basic repairs and batteries; advanced work goes to its Brookfield workshop.

BBB Accredited
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Surreal Van Gogh-style painting of a swirling watch dial and movement

Geneva Watch Repair

Independent watch repair workshop on the 9th floor of the Shreve Building, downtown San Francisco, servicing many brands on site and accepting mail-in watches.

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Oil painting close-up of a watch movement with an engraved bridge, gold gear train and tweezers

Saltzman's Watches

Family watch repair shop in Cranston, RI, rooted in a 1940 watch hospital, servicing a wide range of brands in its own workshop and by nationwide mail-in.

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Surreal Van Gogh-style painting of a swirling watch dial and movement

Fulop Watch Repair

Family-owned Massapequa, New York watch repair shop, established 1973, that finishes every repair on its own premises and accepts watches by mail.

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Victorinox Swiss Army Watch Repair & Service

Victorinox Swiss Army watches carry a five-year warranty, and that sets the pattern for service: an approved Victorinox service center for the first five years, then your choice.

Victorinox factory service

The Victorinox 5-Year Warranty + covers manufacturing and material defects for five years from purchase, and includes a free replacement battery in the first year if the battery is defective. Victorinox repairs the watch or exchanges it for an identical or equivalent model, and covers return shipping from the repair center. You will need the stamped warranty card or a proof of purchase showing the date and model.

To find an approved service center, go to Victorinox's website, then Watches, then Service. Once the warranty has ended, the center gives an estimate that includes repair fees and return shipping. Victorinox does not publish a service interval or prices.

Independent Victorinox service

Warranty repairs must be done by an approved Victorinox service center, and damage caused by an unauthorized repair center is not covered. Once the five years are up, a qualified local watchmaker is a reasonable option for a battery, a strap or a service.

Before you ship, ask

  • Is my watch still within its 5-year warranty? If so, use an approved Victorinox service center.
  • After the warranty: will you pressure-test water resistance after opening the case?
  • Will you replace the gaskets?
  • Will I get a written estimate before work starts?
  • Are you authorized by Victorinox Swiss Army for service, and where does that show on Victorinox Swiss Army's own website?
  • Will the work be done on site, or sent elsewhere? If it is sent on, where does it go, and does the quote add a fee on top of the service center's charge?

Providers on this page were researched against our Standard at the time they were listed and are rechecked periodically. Details can change between checks, so confirm terms, pricing and turnaround directly with the provider before sending your watch.

Sources: Victorinox watches warranty.

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