Rolex

Curated service providers experienced with Rolex.

Official Rolex Jeweler in Novi, MI, with Rolex, Tudor and Breitling service through Tapper's and an Omega drop-off point; also a Longines retailer.

Family-owned Melville, Long Island watch repair shop doing overhauls and restoration on luxury and everyday brands, walk-in or by mail from across the US.

Family watch repair shop in Cranston, RI, rooted in a 1940 watch hospital, servicing a wide range of brands in its own workshop and by nationwide mail-in.

Buckhead, Atlanta pre-owned luxury watch dealer whose own technicians service Rolex and other Swiss brands in house, with free estimates and mail-in.

Newport Beach watch dealer and service shop specializing in Rolex, with watchmakers and polishers working on the premises.

Troy, Michigan service facility of the Lucido Fine Jewelry group, listed by Rolex as a Service Center and by Jaeger-LeCoultre as an Official Repairer.

Downtown Salt Lake City jeweler that Rolex lists as an Official Rolex Jeweler and Service Center, with its own watchmaker for movement overhauls.

Family-owned Massapequa, New York watch repair shop, established 1973, that finishes every repair on its own premises and accepts watches by mail.

Sandy, Utah watch service shop focused on Rolex and Omega, offering overhauls, polishing and water testing, with walk-in and insured mail-in service.

Rolex Watch Repair & Service

Rolex runs a network of Official Rolex Jewelers and Service Centers in more than 100 countries, and it matters which kind you walk into. Some service watches on site with watchmakers selected and trained by Rolex. Others are authorized to arrange servicing and send the watch on to Rolex's service network.

Rolex factory service

Rolex recommends a service approximately every 10 years, depending on the model and how it is worn. A service starts with an estimate. The movement is then fully dismantled, cleaned, reassembled and lubricated, seals are replaced, and accuracy and waterproofness are tested.

  • New watch guarantee: five years, international. It does not cover a watch materially modified with non-genuine Rolex parts.
  • Service guarantee: two years, international, on a serviced watch.

Independent Rolex service

An independent watchmaker can be a good choice for an out-of-guarantee or vintage Rolex, especially when you want original parts kept rather than replaced. Because the guarantee excludes watches modified with non-genuine parts, ask exactly where any replacement part comes from.

Before you ship, ask

  • Is this shop listed on rolex.com, and does it service Rolex watches on site, or is it authorized to arrange servicing, which means the watch goes to Rolex's service network? If it is sent on, does the quote add a fee on top of the service center's charge?
  • Will every replacement part be genuine Rolex?
  • For vintage pieces: will you keep the original dial, hands and bezel, and return any parts you replace?
  • Will I get a written estimate before work starts?

Providers on this page were researched against our Standard at the time they were listed and are rechecked periodically. Details can change between checks, so confirm terms, pricing and turnaround directly with the provider before sending your watch.

Sources: Rolex watch care FAQ, The Rolex servicing procedure, The Rolex guarantee.

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