Omega

Curated service providers experienced with Omega.

Surreal Van Gogh-style painting of a swirling watch dial and movement

Sarraff Watchmaker

Family-owned watch workshop in Miami's duPont Building, founded in 1985 and run by Ramsy and Ruben Sarraff, for full and partial service and refinishing.

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Surreal Van Gogh-style painting of a swirling watch dial and movement

Watch Hospital NYC

Diamond District repair shop in Manhattan that services Rolex, Patek Philippe, Omega and more in its own facility, with mail-in and a Florida store.

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Surreal Van Gogh-style painting of a swirling watch dial and movement

Timekeepers

Family-owned Clayton, Missouri watch store whose watchmakers do complete movement servicing, vintage and pocket watch work, and batteries while you wait.

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Surreal Van Gogh-style painting of a swirling watch dial and movement

Rox Jewelers

Locally owned Decatur, Georgia jeweler that repairs watches in its own shop, including pocket and vintage pieces, for Rolex, Omega, Cartier and TAG Heuer.

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Oil painting close-up of a watch movement with an engraved bridge, gold gear train and tweezers

Fink's Jewelers

Richmond store of Fink's Jewelers with a watchmaker on site; Rolex lists it as a Rolex service center and Breitling as a drop-off point.

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Omega Watch Repair & Service

Omega is a Swatch Group brand that services watches built with matching Omega parts, so where parts come from matters, whether you use Omega's authorized service centers and retailers or an independent.

Omega factory service

  • Complete service: every 5 to 8 years, depending on how the watch is worn
  • Water-resistance check: every year
  • New-watch warranty: 5 years, international, against material and manufacturing defects
  • Service warranty: 24 months on each service or repair by an authorized Omega service center

Omega also restores older watches. If a watch has counterfeit or altered components, Omega may offer to replace them at your cost, or refuse the service.

Independent Omega service

Work by anyone Omega has not authorized voids the warranty, so use Omega for the first five years. Since January 1, 2016, Swatch Group has supplied spare parts only to repairers it has approved for a parts account. Out of warranty, a skilled independent is still an option, especially for vintage Speedmasters and Seamasters. Ask how the shop sources parts, because non-original parts can affect whether Omega will service the watch later.

Before you ship, ask

  • Is my watch still under Omega's 5-year warranty? If so, use Omega first.
  • Do you hold a Swatch Group parts account, or how do you source Omega parts?
  • For vintage pieces: will you keep the original dial, hands and bezel?
  • Will I get a written estimate before work starts?
  • Are you authorized by Omega for service, and where does that show on Omega's own website?
  • Will the work be done on site, or sent elsewhere? If it is sent on, where does it go, and does the quote add a fee on top of the service center's charge?

Providers on this page were researched against our Standard at the time they were listed and are rechecked periodically. Details can change between checks, so confirm terms, pricing and turnaround directly with the provider before sending your watch.

Sources: Caring for your Omega, Omega servicing and prices, Watch Guy on the Swatch Group parts policy.

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