Mail-in only watch repair near Cleveland, where watchmaker Randall Zadar does full overhauls of vintage and antique mechanical wrist and pocket watches.
Omega
Curated service providers experienced with Omega.
Dublin, Ohio jeweler on Sawmill Road with its own watchmakers, an authorized service center for Rolex, Tudor, Omega, Jaeger-LeCoultre and Baume & Mercier.
Bucherer's 57th Street store in New York, with IWC service on site and authorized intake for Rolex, Patek Philippe, Omega, Breitling and Carl F. Bucherer.
Omega and Breitling boutique run by Bucherer at The Westchester in White Plains, a drop-off point for Omega and Breitling service.
Bucherer's TimeDome store at The Forum Shops in Las Vegas, a drop-off point for Rolex, Tudor, Omega, Czapek and Armin Strom service.
The 1916 Company in Pikesville, Maryland, formerly Radcliffe Jewelers, with in-house watch repair and a drop-off point for Rolex, Tudor, Breitling and Omega.
Tysons Corner Center jeweler in McLean, Virginia with its own watchmakers, listed by Rolex as a Service Center and by Breitling as a drop-off point.
Greensboro jeweler at Friendly Center that Rolex lists as a service center; Omega also lists it as a drop-off point for maintenance service.
Red Bank jeweler with an on-site watch repair center, authorized by Rolex, Jaeger-LeCoultre and Breitling for service.
Gunderson's Jewelers' Omaha store at Heartwood Preserve, with onsite watch repair, listed by Rolex as an Official Rolex Retailer and Service Center.
Hiawatha, Iowa watch repair shop owned and run by two watchmakers, father and son, who do the work themselves, taking watches in person or by mail.
Rogers, Arkansas jeweler at Pinnacle Hills that takes Rolex, Tudor and Omega watches in for service by the brands.
Omega Watch Repair & Service
Omega is a Swatch Group brand that services watches built with matching Omega parts, so where parts come from matters, whether you use Omega's authorized service centers and retailers or an independent.
Omega factory service
- Complete service: every 5 to 8 years, depending on how the watch is worn
- Water-resistance check: every year
- New-watch warranty: 5 years, international, against material and manufacturing defects
- Service warranty: 24 months on each service or repair by an authorized Omega service center
Omega also restores older watches. If a watch has counterfeit or altered components, Omega may offer to replace them at your cost, or refuse the service.
Independent Omega service
Work by anyone Omega has not authorized voids the warranty, so use Omega for the first five years. Since January 1, 2016, Swatch Group has supplied spare parts only to repairers it has approved for a parts account. Out of warranty, a skilled independent is still an option, especially for vintage Speedmasters and Seamasters. Ask how the shop sources parts, because non-original parts can affect whether Omega will service the watch later.
Before you ship, ask
- Is my watch still under Omega's 5-year warranty? If so, use Omega first.
- Do you hold a Swatch Group parts account, or how do you source Omega parts?
- For vintage pieces: will you keep the original dial, hands and bezel?
- Will I get a written estimate before work starts?
- Are you authorized by Omega for service, and where does that show on Omega's own website?
- Will the work be done on site, or sent elsewhere? If it is sent on, where does it go, and does the quote add a fee on top of the service center's charge?
Providers on this page were researched against our Standard at the time they were listed and are rechecked periodically. Details can change between checks, so confirm terms, pricing and turnaround directly with the provider before sending your watch.
Sources: Caring for your Omega, Omega servicing and prices, Watch Guy on the Swatch Group parts policy.