Pre-owned luxury watch dealer in Radnor, formerly on Philadelphia's Jewelers' Row, with in-house service for Rolex, Omega, Breitling and other Swiss watches.
Omega
Curated service providers experienced with Omega.
Family-owned Lower Gwynedd jeweler north of Philadelphia, a Rolex Service Center whose own watchmakers carry out all repairs on site.
Family watch repair business in Highlands Ranch, Colorado, since 1951, with a CW21-certified watchmaker on site and mail-in service for all 50 states.
Long-established Brentwood, Tennessee jeweler with a CW21-certified watchmaker; most repairs are done on site, others by a factory authorized service center.
Independent watchmaker Mark Sirianni repairs and restores watches in Kane, PA, with nationwide mail-in service for Rolex, Omega, Hamilton and pocket watches.
Family-owned Wellesley watch shop where AWCI CW21 watchmaker Leonid Pishnik performs repairs on premises; authorized service for Baume & Mercier and Montblanc.
Dayton, Ohio service center founded in 1982, with about 40 watchmakers and authorized service for brands including Baume & Mercier, IWC and Jaeger-LeCoultre.
Official Rolex Jeweler in Novi, MI, with Rolex, Tudor and Breitling service through Tapper's and an Omega drop-off point; also a Longines retailer.
Family-owned Melville, Long Island watch repair shop doing overhauls and restoration on luxury and everyday brands, walk-in or by mail from across the US.
Downtown Seattle watch service shop servicing Rolex, Omega and TAG Heuer with genuine parts bought direct, walk-in or by mail worldwide.
Family watch repair shop in Cranston, RI, rooted in a 1940 watch hospital, servicing a wide range of brands in its own workshop and by nationwide mail-in.
Downtown Salt Lake City jeweler that Rolex lists as an Official Rolex Jeweler and Service Center, with its own watchmaker for movement overhauls.
Omega Watch Repair & Service
Omega is a Swatch Group brand that services watches built with matching Omega parts, so where parts come from matters, whether you use Omega's authorized service centers and retailers or an independent.
Omega factory service
- Complete service: every 5 to 8 years, depending on how the watch is worn
- Water-resistance check: every year
- New-watch warranty: 5 years, international, against material and manufacturing defects
- Service warranty: 24 months on each service or repair by an authorized Omega service center
Omega also restores older watches. If a watch has counterfeit or altered components, Omega may offer to replace them at your cost, or refuse the service.
Independent Omega service
Work by anyone Omega has not authorized voids the warranty, so use Omega for the first five years. Since January 1, 2016, Swatch Group has supplied spare parts only to repairers it has approved for a parts account. Out of warranty, a skilled independent is still an option, especially for vintage Speedmasters and Seamasters. Ask how the shop sources parts, because non-original parts can affect whether Omega will service the watch later.
Before you ship, ask
- Is my watch still under Omega's 5-year warranty? If so, use Omega first.
- Do you hold a Swatch Group parts account, or how do you source Omega parts?
- For vintage pieces: will you keep the original dial, hands and bezel?
- Will I get a written estimate before work starts?
- Are you authorized by Omega for service, and where does that show on Omega's own website?
- Will the work be done on site, or sent elsewhere? If it is sent on, where does it go, and does the quote add a fee on top of the service center's charge?
Providers on this page were researched against our Standard at the time they were listed and are rechecked periodically. Details can change between checks, so confirm terms, pricing and turnaround directly with the provider before sending your watch.
Sources: Caring for your Omega, Omega servicing and prices, Watch Guy on the Swatch Group parts policy.