Omega

Curated service providers experienced with Omega.

Surreal Van Gogh-style painting of a swirling watch dial and movement

Fulop Watch Repair

Family-owned Massapequa, New York watch repair shop, established 1973, that finishes every repair on its own premises and accepts watches by mail.

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Surreal Van Gogh-style painting of a swirling watch dial and movement

Official Time Watch

Sandy, Utah watch service shop focused on Rolex and Omega, offering overhauls, polishing and water testing, with walk-in and insured mail-in service.

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Oil painting close-up of a watch movement with an engraved bridge, gold gear train and tweezers

Feldmar Watch Company

Family-owned Los Angeles watch retailer, founded as a repair business in 1913, and an authorized service location for Baume & Mercier, Breitling and Montblanc.

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Oil painting close-up of a watch movement with an engraved bridge, gold gear train and tweezers

Grand Central Watch

Family-run watch repair shop in Grand Central Terminal since 1952, with its own workshop and authorized service for Jaeger-LeCoultre, IWC and Baume & Mercier.

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Surreal Van Gogh-style painting of a swirling watch dial and movement

D's Time Service

Independent watch repair shop in downtown San Diego doing complete service and restoration on site, with walk-in and nationwide mail-in service.

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Post-Impressionist painting of a bearded watchmaker with a loupe servicing a watch movement at a sunlit window bench

Time Care Inc.

Independent watch and clock repair by mail from Fort White, Florida: high-grade mechanical and vintage watches, plus antique clocks. Call first to ship.

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Omega Watch Repair & Service

Omega is a Swatch Group brand that services watches built with matching Omega parts, so where parts come from matters, whether you use Omega's authorized service centers and retailers or an independent.

Omega factory service

  • Complete service: every 5 to 8 years, depending on how the watch is worn
  • Water-resistance check: every year
  • New-watch warranty: 5 years, international, against material and manufacturing defects
  • Service warranty: 24 months on each service or repair by an authorized Omega service center

Omega also restores older watches. If a watch has counterfeit or altered components, Omega may offer to replace them at your cost, or refuse the service.

Independent Omega service

Work by anyone Omega has not authorized voids the warranty, so use Omega for the first five years. Since January 1, 2016, Swatch Group has supplied spare parts only to repairers it has approved for a parts account. Out of warranty, a skilled independent is still an option, especially for vintage Speedmasters and Seamasters. Ask how the shop sources parts, because non-original parts can affect whether Omega will service the watch later.

Before you ship, ask

  • Is my watch still under Omega's 5-year warranty? If so, use Omega first.
  • Do you hold a Swatch Group parts account, or how do you source Omega parts?
  • For vintage pieces: will you keep the original dial, hands and bezel?
  • Will I get a written estimate before work starts?
  • Are you authorized by Omega for service, and where does that show on Omega's own website?
  • Will the work be done on site, or sent elsewhere? If it is sent on, where does it go, and does the quote add a fee on top of the service center's charge?

Providers on this page were researched against our Standard at the time they were listed and are rechecked periodically. Details can change between checks, so confirm terms, pricing and turnaround directly with the provider before sending your watch.

Sources: Caring for your Omega, Omega servicing and prices, Watch Guy on the Swatch Group parts policy.

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