Downtown Washington, DC jeweler with an on-site watchmaker who overhauls Swiss automatic, quartz and pocket watches, with most repairs done in house.
Omega
Curated service providers experienced with Omega.
Valley City, North Dakota mail-in workshop specializing in vintage Omega, with in-house overhauls, case refinishing and CNC part making.
Independent Swiss watch repair shop in Plano, Texas that does all repairs in-house, covering Rolex, Omega, Patek Philippe, Cartier and more.
Germantown, Tennessee jeweler whose history goes back to a 1927 watch repair shop, with in-house watchmakers and Breitling authorized service.
Family-owned Chicago jeweler on Oak Street with on-site watchmakers, an Omega and Tudor service location and a Breitling drop-off point.
Fairfield, NJ family-run watch workshop with in-house watchmakers, an authorized service center for Baume & Mercier, Montblanc, Eterna and Jaeger-LeCoultre.
Scottsdale store of a five-location Phoenix-area jeweler, with watchmakers on site for Swiss watch repair and some work sent back to the manufacturer.
Family-run watch and jewelry repair shop on Indian School Road in Phoenix, led by Russian-trained horologist Nurel Yagudayev.
Denver watch retailer and repair center, founded in 1979, with seven on-site watchmakers, a Highlands Ranch store and mail-in service nationwide.
Family-owned Honolulu watch and jewelry shop on Kapiolani Boulevard, open since 1978, offering Swiss watch sales, overhauls, batteries and pressure testing.
Barrington, Illinois watch service house since 1969, authorized by Jaeger-LeCoultre, IWC, Baume & Mercier and Montblanc. Walk-up window and mail-in.
Family-run Slidell clock and watch repair shop that also sells and sharpens knives; works on watches from Seiko and Citizen through Omega and Rolex.
Omega Watch Repair & Service
Omega is a Swatch Group brand that services watches built with matching Omega parts, so where parts come from matters, whether you use Omega's authorized service centers and retailers or an independent.
Omega factory service
- Complete service: every 5 to 8 years, depending on how the watch is worn
- Water-resistance check: every year
- New-watch warranty: 5 years, international, against material and manufacturing defects
- Service warranty: 24 months on each service or repair by an authorized Omega service center
Omega also restores older watches. If a watch has counterfeit or altered components, Omega may offer to replace them at your cost, or refuse the service.
Independent Omega service
Work by anyone Omega has not authorized voids the warranty, so use Omega for the first five years. Since January 1, 2016, Swatch Group has supplied spare parts only to repairers it has approved for a parts account. Out of warranty, a skilled independent is still an option, especially for vintage Speedmasters and Seamasters. Ask how the shop sources parts, because non-original parts can affect whether Omega will service the watch later.
Before you ship, ask
- Is my watch still under Omega's 5-year warranty? If so, use Omega first.
- Do you hold a Swatch Group parts account, or how do you source Omega parts?
- For vintage pieces: will you keep the original dial, hands and bezel?
- Will I get a written estimate before work starts?
- Are you authorized by Omega for service, and where does that show on Omega's own website?
- Will the work be done on site, or sent elsewhere? If it is sent on, where does it go, and does the quote add a fee on top of the service center's charge?
Providers on this page were researched against our Standard at the time they were listed and are rechecked periodically. Details can change between checks, so confirm terms, pricing and turnaround directly with the provider before sending your watch.
Sources: Caring for your Omega, Omega servicing and prices, Watch Guy on the Swatch Group parts policy.