Omega

Curated service providers experienced with Omega.

Surreal Van Gogh-style painting of a swirling watch dial and movement

JewelSmiths

Oklahoma City jeweler on North May Avenue that says all of its watch repair is done on site by its own watchmaker, from quartz to mechanical watches.

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Oil painting close-up of a watch movement with an engraved bridge, gold gear train and tweezers

Chronotek

Souderton, PA watch workshop since 1999, authorized for Baume & Mercier, IWC, Jaeger-LeCoultre and Montblanc service, with vintage restoration and mail-in.

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A House of Time watchmaker at the bench in the Gainesville, Florida workshop

House of Time

Gainesville, Florida family watch workshop since 1968, servicing watches on site and listed by Baume & Mercier, IWC and Jaeger-LeCoultre for service.

BBB Accredited
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Oil painting close-up of a watch movement with an engraved bridge, gold gear train and tweezers

Romans Jewelry

Folsom, California jeweler with its own watchmaker, listed by Baume & Mercier as a service center, taking watches in person or by insured mail-in.

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Oil painting close-up of a watch movement with an engraved bridge, gold gear train and tweezers

Orlando Watch Co

Winter Park, Florida watch shop that does all of its watch repair on site, listed by Breitling as a service center, for modern and vintage watches.

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Omega Watch Repair & Service

Omega is a Swatch Group brand that services watches built with matching Omega parts, so where parts come from matters, whether you use Omega's authorized service centers and retailers or an independent.

Omega factory service

  • Complete service: every 5 to 8 years, depending on how the watch is worn
  • Water-resistance check: every year
  • New-watch warranty: 5 years, international, against material and manufacturing defects
  • Service warranty: 24 months on each service or repair by an authorized Omega service center

Omega also restores older watches. If a watch has counterfeit or altered components, Omega may offer to replace them at your cost, or refuse the service.

Independent Omega service

Work by anyone Omega has not authorized voids the warranty, so use Omega for the first five years. Since January 1, 2016, Swatch Group has supplied spare parts only to repairers it has approved for a parts account. Out of warranty, a skilled independent is still an option, especially for vintage Speedmasters and Seamasters. Ask how the shop sources parts, because non-original parts can affect whether Omega will service the watch later.

Before you ship, ask

  • Is my watch still under Omega's 5-year warranty? If so, use Omega first.
  • Do you hold a Swatch Group parts account, or how do you source Omega parts?
  • For vintage pieces: will you keep the original dial, hands and bezel?
  • Will I get a written estimate before work starts?
  • Are you authorized by Omega for service, and where does that show on Omega's own website?
  • Will the work be done on site, or sent elsewhere? If it is sent on, where does it go, and does the quote add a fee on top of the service center's charge?

Providers on this page were researched against our Standard at the time they were listed and are rechecked periodically. Details can change between checks, so confirm terms, pricing and turnaround directly with the provider before sending your watch.

Sources: Caring for your Omega, Omega servicing and prices, Watch Guy on the Swatch Group parts policy.

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