Sandy, Utah watch service shop focused on Rolex and Omega, offering overhauls, polishing and water-resistance testing, with walk-in and insured mail-in service.
Rolex
Curated service providers experienced with Rolex.
York, Pennsylvania independent watch repair shop for H. Moser, Omega, Rolex and Tudor, run by WOSTEP, SAWTA and CW21 certified watchmakers Drew and Emily Zimmerman.
Family-run watch repair shop in Midtown Manhattan's Diamond District servicing a wide range of Swiss brands, with walk-in and mail-in service.
Johns Creek, Georgia watch service shop that does all repairs on its premises and is listed as an authorized service center by Jaeger-LeCoultre and Baume & Mercier.
Downtown Los Angeles watch service center and Baume & Mercier service center, founded by watchmaker Kevork Markarian, accepting walk-ins and mail-in watches.
Family-owned watch and jewelry shop in downtown Lake Worth, serving the Palm Beaches since 1987 and servicing fine watches on premises.
Family-run watch repair shop in Grand Central Terminal since 1952, an authorized Jaeger-LeCoultre repairer with its own workshop and mail-in service.
Family-owned Washington, DC jeweler and Rolex Official Service Centre offering on-site watch service for the brands it is authorized to sell.
Independent fine watch repair in downtown San Diego with walk-in and nationwide mail-in service; the shop lists a WOSTEP-trained, CW21 head watchmaker.
Independent watch and clock repair shop in Seminole, Florida, focused on high-grade mechanical watches and collectible vintage pieces, with mail-in service.
One-watchmaker independent shop on Chicago's Jewelers Row, run by an AWCI Certified Master Watchmaker with 42+ years of experience.
AWCI CMW21 Certified
Family-run Clackamas, Oregon shop with 30+ years of watchmaking experience, servicing Rolex, Omega, Cartier, TAG Heuer, and vintage timepieces alongside full clock repair.
Rolex owners can use Rolex's own network of Official Rolex Jewelers and Service Centers, or an independent watchmaker.
Rolex factory service
Rolex recommends servicing a Rolex approximately every 10 years, depending on the model and how it is worn. Its network of Official Rolex Jewelers and Service Centers covers more than 100 countries, with watchmakers selected and trained by Rolex. A Rolex service starts with an estimate. The movement is then fully dismantled, cleaned, reassembled and lubricated, seals are replaced, and accuracy and waterproofness are tested. A serviced watch comes back with a two-year international service guarantee.
New Rolex watches carry a five-year international guarantee. It does not cover a watch that has been materially modified with non-genuine Rolex parts.
Independent Rolex service
An independent watchmaker can be a good choice for an out-of-guarantee or vintage Rolex, especially where you want original parts kept rather than replaced. Because the guarantee excludes non-genuine parts, ask exactly where any replacement part comes from.
Before you ship, ask
- Is this shop listed on rolex.com as an Official Rolex Jeweler, a Service Center, or neither?
- Will every replacement part be genuine Rolex?
- For vintage pieces: will you keep the original dial, hands and bezel, and return any parts you replace?
- Will I get a written estimate before work starts?
Providers on this page were researched against our Standard at the time they were listed and are rechecked periodically. Details can change between checks, so confirm terms, pricing and turnaround directly with the provider before sending your watch.
Sources: Rolex watch care FAQ, The Rolex servicing procedure, The Rolex guarantee.