Sewickley, Pennsylvania jeweler with a full-time Rolex watchmaker, listed by Rolex as a Rolex Service Center and by Breitling as a drop-off point.
Rolex
Curated service providers experienced with Rolex.
South Hills, Pittsburgh jeweler that Rolex lists as a service center, with a Rolex watchmaker on staff repairing most Rolex models in house.
Sudbury, Massachusetts jeweler with its own Rolex workshop; listed by Rolex as a Rolex service center and by Breitling as a drop-off point.
SouthPark, Charlotte jeweler with in-house watchmakers that Rolex lists as a service center; Patek Philippe and Breitling list it as a drop-off point.
Wyckoff, New Jersey jeweler that does full Rolex overhauls on site; Rolex lists it as a service center and Breitling as a drop-off point.
Richmond store of Fink's Jewelers with a watchmaker on site; Rolex lists it as a Rolex service center and Breitling as a drop-off point.
Boulder jeweler that Rolex lists as a service center, with two watchmakers in its own workshop servicing Rolex and Tudor.
Scottsdale store of The 1916 Company on East Camelback Road, authorized by Rolex to take Rolex and Tudor watches in for service.
West Hartford jeweler with its own watchmakers in store; listed by Rolex as a Rolex service center.
Poplar Avenue store of Sissy's Log Cabin in Memphis, an Official Rolex Jeweler taking Rolex, Tudor and Breitling watches in for brand service.
King Street, Charleston jeweler with its own Rolex workshop, listed by Rolex as a Rolex Service Center and by Breitling as a drop-off point.
Ben Bridge Jeweler's Washington Square store in Portland, authorized by Rolex and Breitling to take their watches in for service by the brands.
Rolex Watch Repair & Service
Rolex runs a network of Official Rolex Jewelers and Service Centers in more than 100 countries, and it matters which kind you walk into. Some service watches on site with watchmakers selected and trained by Rolex. Others are authorized to arrange servicing and send the watch on to Rolex's service network.
Rolex factory service
Rolex recommends a service approximately every 10 years, depending on the model and how it is worn. A service starts with an estimate. The movement is then fully dismantled, cleaned, reassembled and lubricated, seals are replaced, and accuracy and waterproofness are tested.
- New watch guarantee: five years, international. It does not cover a watch materially modified with non-genuine Rolex parts.
- Service guarantee: two years, international, on a serviced watch.
Independent Rolex service
An independent watchmaker can be a good choice for an out-of-guarantee or vintage Rolex, especially when you want original parts kept rather than replaced. Because the guarantee excludes watches modified with non-genuine parts, ask exactly where any replacement part comes from.
Before you ship, ask
- Is this shop listed on rolex.com, and does it service Rolex watches on site, or is it authorized to arrange servicing, which means the watch goes to Rolex's service network? If it is sent on, does the quote add a fee on top of the service center's charge?
- Will every replacement part be genuine Rolex?
- For vintage pieces: will you keep the original dial, hands and bezel, and return any parts you replace?
- Will I get a written estimate before work starts?
Providers on this page were researched against our Standard at the time they were listed and are rechecked periodically. Details can change between checks, so confirm terms, pricing and turnaround directly with the provider before sending your watch.
Sources: Rolex watch care FAQ, The Rolex servicing procedure, The Rolex guarantee.