Bucherer store on Madison Avenue in New York, an Official Rolex Retailer and drop-off point for Rolex, Tudor and Breitling service.
Rolex
Curated service providers experienced with Rolex.
Bucherer's 57th Street store in New York, with IWC service on site and authorized intake for Rolex, Patek Philippe, Omega, Breitling and Carl F. Bucherer.
Bucherer 1888 store at The Plaza at King of Prussia, authorized by Rolex to arrange servicing, taking Rolex and Tudor watches in for brand service.
Rolex boutique run by Bucherer at International Market Place in Honolulu, taking Rolex and Tudor watches in for service by Rolex.
The 1916 Company in Pikesville, Maryland, formerly Radcliffe Jewelers, with in-house watch repair and a drop-off point for Rolex, Tudor, Breitling and Omega.
Bucherer's TimeDome store at The Forum Shops in Las Vegas, a drop-off point for Rolex, Tudor, Omega, Czapek and Armin Strom service.
Greensboro jeweler at Friendly Center that Rolex lists as a service center; Omega also lists it as a drop-off point for maintenance service.
Tysons Corner Center jeweler in McLean, Virginia with its own watchmakers, listed by Rolex as a Service Center and by Breitling as a drop-off point.
Red Bank jeweler with an on-site watch repair center, authorized by Rolex, Jaeger-LeCoultre and Breitling for service.
Hiawatha, Iowa watch repair shop owned and run by two watchmakers, father and son, who do the work themselves, taking watches in person or by mail.
Rogers, Arkansas jeweler at Pinnacle Hills that takes Rolex, Tudor and Omega watches in for service by the brands.
Ellisville, Missouri jeweler with its own watchmakers, listed by Rolex, Breitling and TAG Heuer for watch service.
Rolex Watch Repair & Service
Rolex runs a network of Official Rolex Jewelers and Service Centers in more than 100 countries, and it matters which kind you walk into. Some service watches on site with watchmakers selected and trained by Rolex. Others are authorized to arrange servicing and send the watch on to Rolex's service network.
Rolex factory service
Rolex recommends a service approximately every 10 years, depending on the model and how it is worn. A service starts with an estimate. The movement is then fully dismantled, cleaned, reassembled and lubricated, seals are replaced, and accuracy and waterproofness are tested.
- New watch guarantee: five years, international. It does not cover a watch materially modified with non-genuine Rolex parts.
- Service guarantee: two years, international, on a serviced watch.
Independent Rolex service
An independent watchmaker can be a good choice for an out-of-guarantee or vintage Rolex, especially when you want original parts kept rather than replaced. Because the guarantee excludes watches modified with non-genuine parts, ask exactly where any replacement part comes from.
Before you ship, ask
- Is this shop listed on rolex.com, and does it service Rolex watches on site, or is it authorized to arrange servicing, which means the watch goes to Rolex's service network? If it is sent on, does the quote add a fee on top of the service center's charge?
- Will every replacement part be genuine Rolex?
- For vintage pieces: will you keep the original dial, hands and bezel, and return any parts you replace?
- Will I get a written estimate before work starts?
Providers on this page were researched against our Standard at the time they were listed and are rechecked periodically. Details can change between checks, so confirm terms, pricing and turnaround directly with the provider before sending your watch.
Sources: Rolex watch care FAQ, The Rolex servicing procedure, The Rolex guarantee.