Anchorage branch of Ben Bridge Jeweler, an Official Rolex Jeweler that accepts Rolex watches for servicing at its Seward Highway store.
Rolex
Curated service providers experienced with Rolex.
Union Square independent watch repair shop servicing Rolex, Omega, Cartier, Patek Philippe and more than 20 other luxury brands, with mail-in repair from all 50 states.
Pre-owned luxury watch dealer in Radnor, formerly of Philadelphia's Jewelers' Row, offering in-house service for Rolex, Omega, Breitling and other Swiss watches.
College Station jeweler and Official Rolex Jeweler and Rolex Service Center, with its own watch workshop for Rolex servicing from bracelet sizing to full overhauls.
Family-owned Official Rolex Jeweler and Rolex Service Center in Lower Gwynedd, north of Philadelphia, with an on-site watch repair workshop.
Greenwich jeweler and Official Rolex Jeweler and Service Center with its own watch repair workshop, servicing Rolex and other fine Swiss and German watches.
Official Rolex Retailer in downtown Rochester, Michigan, and a drop-off point for Lucido Watch Service, the Lucido group's watch repair operation.
Family watch repair business in Highlands Ranch, Colorado, since 1951, with a CW21-certified watchmaker on site and mail-in service for all 50 states.
Long-established Brentwood, Tennessee jeweller with a CW21-certified watchmaker; most watch repairs are done on site, others by a factory authorised service centre.
Independent watchmaker Mark Sirianni repairs and restores watches in Kane, Pennsylvania, with a national mail-in service focused on Rolex, Omega, Hamilton and pocket watches.
Family-run mail-in watch repair service in Woodland Hills, California, offering free estimates and in-house repairs for a wide range of Swiss and Japanese brands.
Large Dayton, Ohio service center founded in 1982, with about 40 watchmakers, WOSTEP and CW21 credentials, and Baume & Mercier authorized service.
Rolex owners can use Rolex's own network of Official Rolex Jewelers and Service Centers, or an independent watchmaker.
Rolex factory service
Rolex recommends servicing a Rolex approximately every 10 years, depending on the model and how it is worn. Its network of Official Rolex Jewelers and Service Centers covers more than 100 countries, with watchmakers selected and trained by Rolex. A Rolex service starts with an estimate. The movement is then fully dismantled, cleaned, reassembled and lubricated, seals are replaced, and accuracy and waterproofness are tested. A serviced watch comes back with a two-year international service guarantee.
New Rolex watches carry a five-year international guarantee. It does not cover a watch that has been materially modified with non-genuine Rolex parts.
Independent Rolex service
An independent watchmaker can be a good choice for an out-of-guarantee or vintage Rolex, especially where you want original parts kept rather than replaced. Because the guarantee excludes non-genuine parts, ask exactly where any replacement part comes from.
Before you ship, ask
- Is this shop listed on rolex.com as an Official Rolex Jeweler, a Service Center, or neither?
- Will every replacement part be genuine Rolex?
- For vintage pieces: will you keep the original dial, hands and bezel, and return any parts you replace?
- Will I get a written estimate before work starts?
Providers on this page were researched against our Standard at the time they were listed and are rechecked periodically. Details can change between checks, so confirm terms, pricing and turnaround directly with the provider before sending your watch.
Sources: Rolex watch care FAQ, The Rolex servicing procedure, The Rolex guarantee.