Rolex

Curated service providers experienced with Rolex.

Downtown Miami watch repair shop in the duPont Building, led by watchmaker Patrick Desbiolles, servicing complications and restoring vintage watches.

Family-owned watch workshop in Miami's duPont Building, founded in 1985 and run by Ramsy and Ruben Sarraff, for full and partial service and refinishing.

Diamond District repair shop in Manhattan that services Rolex, Patek Philippe, Omega and more in its own facility, with mail-in and a Florida store.

Family-owned Clayton, Missouri watch store whose watchmakers do complete movement servicing, vintage and pocket watch work, and batteries while you wait.

Locally owned Decatur, Georgia jeweler that repairs watches in its own shop, including pocket and vintage pieces, for Rolex, Omega, Cartier and TAG Heuer.

Honolulu watch and clock repair shop run by a master watchmaker, offering complete mechanical servicing and restoration of vintage and antique watches.

Lancaster, Pennsylvania jeweler with an in-house watchmaker; Rolex lists it as a Rolex Service Center, and Breitling lists it as a drop-off point.

New Canaan, Connecticut jeweler with an on-site master watchmaker, listed by Rolex as an Official Rolex Jeweler and Service Center.

Rolex Watch Repair & Service

Rolex runs a network of Official Rolex Jewelers and Service Centers in more than 100 countries, and it matters which kind you walk into. Some service watches on site with watchmakers selected and trained by Rolex. Others are authorized to arrange servicing and send the watch on to Rolex's service network.

Rolex factory service

Rolex recommends a service approximately every 10 years, depending on the model and how it is worn. A service starts with an estimate. The movement is then fully dismantled, cleaned, reassembled and lubricated, seals are replaced, and accuracy and waterproofness are tested.

  • New watch guarantee: five years, international. It does not cover a watch materially modified with non-genuine Rolex parts.
  • Service guarantee: two years, international, on a serviced watch.

Independent Rolex service

An independent watchmaker can be a good choice for an out-of-guarantee or vintage Rolex, especially when you want original parts kept rather than replaced. Because the guarantee excludes watches modified with non-genuine parts, ask exactly where any replacement part comes from.

Before you ship, ask

  • Is this shop listed on rolex.com, and does it service Rolex watches on site, or is it authorized to arrange servicing, which means the watch goes to Rolex's service network? If it is sent on, does the quote add a fee on top of the service center's charge?
  • Will every replacement part be genuine Rolex?
  • For vintage pieces: will you keep the original dial, hands and bezel, and return any parts you replace?
  • Will I get a written estimate before work starts?

Providers on this page were researched against our Standard at the time they were listed and are rechecked periodically. Details can change between checks, so confirm terms, pricing and turnaround directly with the provider before sending your watch.

Sources: Rolex watch care FAQ, The Rolex servicing procedure, The Rolex guarantee.

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