Watch Service Concierge: Curated Watch Service Providers, By Brand

A curated directory of watch service providers, organized by brand. Every listing is researched before it's published, so you can find someone who knows your Rolex, your Patek or your Omega.

Oil painting close-up of a watch movement with an engraved bridge, gold gear train and tweezers

Alson Jewelers

Name: Alson Jewelers
Telephone: +1 216-464-6767

Cleveland-area jeweler on Chagrin Boulevard with watchmakers on site, authorized for Rolex, Tudor, IWC, Breitling and Baume & Mercier service.

Baume & Mercier Breitling Cartier IWC Schaffhausen Multi-Brand / Generalist

Omega Rolex TAG Heuer Tudor

Authorized Service For

Rolex Baume & Mercier Breitling IWC Schaffhausen Tudor

Also Works On

Cartier Omega TAG Heuer

authorized

Verified Oct 16, 2026

28149 Chagrin Blvd, Cleveland, OH 44122 +1 216-464-6767

Alson Jewelers on Chagrin Boulevard keeps its own watchmakers at the bench, and the shop describes them as Rolex-trained. Rolex lists it as an Official Rolex Retailer and Service Center.

Servicing your watch here. Rolex, IWC Schaffhausen, Breitling and Baume & Mercier each list the store for service: IWC notes service on site, Breitling's locator names it a service center, and Baume & Mercier includes it on its US service center list. Tudor watches are serviced through the Rolex network.

Other repairs. The shop also works on Cartier, Omega and TAG Heuer. On site it handles battery replacement, water resistance testing, strap and bracelet replacement, link adjustment, bracelet cleaning and crystal replacement. Some watches need to go back to the factory, and Alson sends them for you; it quotes 6 to 8 weeks for factory service, possibly longer.

Visiting. 28149 Chagrin Blvd, Cleveland. Walk in or drop off at the store; the shop does not describe a mail-in service. +1 216-464-6767.

hybrid — routine on site, complex sent out

regional (drivable)