Family-run Clackamas, Oregon shop with 30+ years of watchmaking experience, servicing Rolex, Omega, Cartier, TAG Heuer, and vintage timepieces alongside full clock repair.
Watch Service Concierge: Curated Watch Service Providers, By Brand
A curated directory of watch service providers, organized by brand. Every listing is researched before it's published, so you can find someone who knows your Rolex, your Patek or your Omega.
Alson Jewelers
Cleveland-area Rolex service center and Baume & Mercier service center with three named bench watchmakers; the shop lists two as AWCI CW21.
authorized
Alson Jewelers on Chagrin Boulevard is listed on rolex.com as an Official Rolex Retailer and Service Center and appears on Baume & Mercier's US service-center list. The shop names three watchmakers and lists their credentials: Tom Dunphy (SAWTA, Lititz Watch Technicum graduate), Josh Pugh (WOSTEP, CW21, Lititz Watch Technicum graduate) and Susanna Woycitzky (CW21, OWME).
Brands serviced: Rolex, plus many Swiss brands including Cartier, Breitling, Omega, TAG Heuer and Baume & Mercier, according to the shop.
What we do: On site, the shop lists battery replacement, water resistance testing, strap and bracelet replacement, link adjustment, bracelet cleaning and crystal replacement. The shop says some watches need to go back to the factory, and it sends them for you; it quotes 6 to 8 weeks for factory service, possibly longer.
How we collect your watch: Walk in or drop off at the Chagrin Boulevard store. No mail-in service is described on the shop's site.
hybrid — routine on site, complex sent out
regional (drivable)
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One-watchmaker independent shop on Chicago's Jewelers Row, run by an AWCI Certified Master Watchmaker with 42+ years of experience.
AWCI CMW21 Certified
Independent watch and clock repair shop in Seminole, Florida, focused on high-grade mechanical watches and collectible vintage pieces, with mail-in service.