Watch Service Concierge: Curated Watch Service Providers, By Brand

A curated directory of watch service providers, organized by brand. Every listing is researched before it's published, so you can find someone who knows your Rolex, your Patek or your Omega.

Oil painting close-up of a watch movement with an engraved bridge, gold gear train and tweezers

Bucherer TimeMachine

Name: Bucherer TimeMachine
Telephone: +1 (212) 758-7300

Bucherer's 57th Street store in New York, listed by IWC for service on site and authorized by Rolex, Patek Philippe, Omega, Breitling and Carl F. Bucherer to take their watches in for service.

Breitling Carl F. Bucherer IWC Schaffhausen Omega Patek Philippe

Rolex Tudor

Authorized Service For

IWC Schaffhausen

Authorized Drop-off Point For

Breitling Patek Philippe Omega Rolex Tudor Carl F. Bucherer

authorized

Verified Oct 16, 2026

12 East 57th Street, New York, NY 10022 +1 (212) 758-7300 customerservice.us@bucherer.com

Bucherer TimeMachine at 12 East 57th Street in New York is a multi-brand Bucherer store. Bucherer says its boutiques handle smaller services such as external cleaning, battery changes and partial repairs, while overhauls are done in its large central ateliers. The store's designers described an open workshop area where customers can see watches being serviced. Ask the store which work is done on site for your watch.

Confirmed by the manufacturers: IWC Schaffhausen lists the store for service on site. Rolex lists it as an Official Rolex Jeweler authorized to arrange servicing for Rolex watches; Tudor watches are serviced through the Rolex network. Patek Philippe lists it as an authorized retailer, which takes Patek Philippe watches in for service with the manufacturer. Omega, Breitling and Carl F. Bucherer list it as a drop-off point that sends their watches to the manufacturer for service.

How to bring your watch: Walk in during opening hours. Bucherer lists hours of Monday to Wednesday, Friday and Saturday 10am to 6pm, Thursday 10am to 7pm and Sunday 12pm to 6pm. Bucherer's US watch service line is 800.348.3332 (option 3).

hybrid — routine on site, complex sent out

local / walk-in only