Cartier's own boutique on Newbury Street in Boston, a Cartier drop-off point for Care Service, with service by appointment or walk-in.
Cartier
Curated service providers experienced with Cartier.
Richmond store of Fink's Jewelers with a watchmaker on site; Rolex lists it as a Rolex service center and Breitling as a drop-off point.
Houston jeweler with a seven-watchmaker workshop on Post Oak Boulevard, a Jaeger-LeCoultre official repairer and Breitling and Baume & Mercier service center.
Oakbrook Center jeweler with an on-premises watch service center, authorized for service by Rolex, Tudor, Omega and Jaeger-LeCoultre.
Mail-in only watch repair near Cleveland, where watchmaker Randall Zadar does full overhauls of vintage and antique mechanical wrist and pocket watches.
Gunderson's Jewelers' Omaha store at Heartwood Preserve, with onsite watch repair, listed by Rolex as an Official Rolex Retailer and Service Center.
Oklahoma City jeweler on North May Avenue that says all of its watch repair is done on site by its own watchmaker, from quartz to mechanical watches.
Folsom, California jeweler with its own watchmaker, listed by Baume & Mercier as a service center, taking watches in person or by insured mail-in.
Souderton, PA watch workshop since 1999, authorized for Baume & Mercier, IWC, Jaeger-LeCoultre and Montblanc service, with vintage restoration and mail-in.
Gainesville, Florida family watch workshop since 1968, servicing watches on site and listed by Baume & Mercier, IWC and Jaeger-LeCoultre for service.
Dallas watch dealer on Spring Valley Road, in business since 1971, that also offers watch service, restoration and repair for many Swiss brands.
Farmington Hills watch repair by appointment and by mail, run by third-generation watchmaker Rami J. Farhat, with pocket watches welcome.
Cartier Watch Repair & Service
Cartier's signature is easy to spot: the cabochon set into the crown. Owners can use a Cartier boutique, an authorized dealer or Cartier's mail-in workshop, and independent watchmakers work on the brand too, especially older quartz Tanks and Santos.
Cartier factory service
Cartier recommends servicing a mechanical watch about every six years by a Cartier-authorized professional, and changing a quartz battery about every two years. Water resistance seals should be replaced every two years, and checked yearly if the watch spends a lot of time in water. Take the watch to a boutique or authorized dealer, or mail it to Cartier's workshop. Register it with Cartier Care and the warranty extends to eight years.
Independent Cartier service
An independent can be a good fit for an older quartz Tank or Santos that needs a battery, new seals or a routine service. If your watch is still under warranty or registered with Cartier Care, start with Cartier so the extended warranty stays intact.
Before you ship, ask
- Is my watch registered with Cartier Care, and still under warranty? If so, use Cartier first.
- Will you replace the seals and test water resistance after a battery change?
- How do you source Cartier parts, such as crowns with the cabochon?
- Will I get a written estimate before work starts?
- Are you authorized by Cartier for service, and where does that show on Cartier's own website?
- Will the work be done on site, or sent elsewhere? If it is sent on, where does it go, and does the quote add a fee on top of the service center's charge?
Providers on this page were researched against our Standard at the time they were listed and are rechecked periodically. Details can change between checks, so confirm terms, pricing and turnaround directly with the provider before sending your watch.
Sources: Cartier watch FAQ, Cartier watch warranties, Cartier style: cabochon crowns.